Customer Ratings & Reviews

I always try to buy this plan on all of my purchases. Now, if my mother-in-law's TV breaks down, I can get it fixed for her.

It seems unnecessary at the time, but it's better to have when you need it than be stuck with a 700$ tv that breaks down! We hesitated over purchasing this, but in the end we have peace of mind knowing that if anything happens to our tv over the next five years, the geek squad can help repair it!

I've only used Best Buy warranty once in my life. It was with TIVO DVR OTA. It stopped working, took it to Best Buy, and they told me to get a new one. End of the story. K9

Piece of mind when dealing with flat screen led television

I haven't used jt yet. But is nice to k ow the Geek Squad us there to help anytime. :)

Haven't had to use this service yet because my sony tv boke within the first year.

My experiences with geek squad have been good and I think it's worth it most of the time to invest in a plan.

Excellent picture. Sound not that good. Documentation consists of too many pieces. Why not combine all into one booklet? Mounting feet seem too flimsy. Tipping danger. Feet should be beefed up. Be careful to note overall footprint width. It probably will not fit on your existing stand. I had to purchase a new piece of glass to accommodate extra width. Did not notice this because unit was wall mounted in store. My bad.

Knowledgeable people who work to get whatever problem solved within your contract. They are there when you need them.

Always get the geek squad protection with everything you buy from Best Buy. They fix and replace it for free if anything gets broken or damaged.

I wont buy anything from best buy with out this great service

Had a 2015 Samsung screen die a week before warranty was up(planned obsolescence?) and BB gave me full refund and honored warranty. It's also the ONLY warranty to cover the specific term "burn-in" for OLED. Great warranty!

Any time you buy an electronic device, it’s better to get an extended warranty. No worries on extra costs for repairs.

Daniel and Jennifer were great. So glad I hired them to install that big tv

Especially after reading other reviews on this tv and considering the great price, the cost of Geek Squad was minimal and provides peace of mind.

Service always excellent, have had geek squad protection in all my purchases

Definitely worth the extra cost for peace of mind. Our other TV died a month after the warranty expired and we didn't get an extended warranty on it, so we learned our lesson.

Seamless replacement. I had a warrantee issue. They suggested an alternate brand.

The geek squad is always so helpful and knowledgeable. They are also very friendly.

The agent that I talked to was very knowledge of my protection plan. I had no problem with switching out my TV.