Customer Ratings & Reviews

No issues with tv, better to be safe than sorry though and bought protection plan.

nothing last forever, just for backup. Manufacture warranties aren't that good anymore

It is sad that after 10 years, The Geek Squad is no longer what it used to be. I used to love working with them. Now there are massive hold times- they warned me over and over there were 2-3 hour waits. It was almost as if they did not want to assist and were hoping to scare me away. When they finally connected to remote into my computer, they failed to resolve the issues not only once, but twice. The agent had me sitting at my computer for 2 hours to assist then told me he needed to check something and would be right back. He never came back after two more hours I finally disconnected and tried a new agent with zero results. I waited that long because they repeated over and over the hold times were long and I was afraid of losing my spot! It appears all the agents are from a foreign country and did not really understand what I was saying in our chats. It would be nice to have agents who speak English as their first language in order to serve the clients better. I have now contracted with a locally based IT support company who fixed my issues in about 45 minutes.

Love the Geek squad that is always available!!!!!!

Me encanto es lo mejor que he comprado mil gracias

Better to be safe than sorry :-) I would always get a warranty for expensive items

It’s was a good buy I love it Thank you very much

They stand behind their warranty’s love them!!!!!!

Got the 5 yr protection plan because if I didn't in a yr and a half, my tv will break.

Again its just a great thing to have it helps alot

Excellent service was very satisfied with repair that was done

The agent mounted my tv and connected all my devices to it

I don't remember what I bought geek squad protection on,....maybe a tv. It's all good.

This is really good but I would recommend you buy at least a 2-year warranty,

This is really good but I would recommend you buy at least a 2-year warranty,

These guys do great work. I didn't use them for installation

Thankful for these guys and girls. Very helpful with set ups

i like the service always i trust best buy always like it

It is very good product. I have no issues with it.

Purchased it with a new LG panel. Have not used it to date will change review if I need to use it.