Customer Ratings & Reviews

5-year protection plan was a must when purchasing such an investment and the price really works out well when you consider the full coverage you receive during these 5 years of usage. I know from the past it paid off when a former HDTV got glitchy at the end and it was replaced. That's what this is all about - "protection" on your hard earned dollars spent.

5-year protection plan was a must when purchasing such an investment and the price really works out well when you consider the full coverage you receive during these 5 years of usage. I know from the past it paid off when a former HDTV got glitchy at the end and it was replaced. That's what this is all about - "protection" on your hard earned dollars spent.

Greek squad always available and helpful for all my items and they are very knowledgeable

The customer service I received was favorable The geek squad replaced my TV with a newer one and delivered it right into my living room. They were friendly.

Always available to help if needed an excellent option

They We're very efficient in coming to check my t. V. And getting everything set up to get exchanged in a very timely manner, very grateful for their help.

Had purchased a sumsung tv from another retailer strike 1, tv had a problem so contacted their their warranty department with no resolve Strike 2, was treated very poorly Strike 3 !!! Have learned my lesson now and will only purchase my quality items from Best Buy and their warranty group…

Geek squad is always the goat of all warranties. They always take care of any issues.

Definitely a plus to buy a protection package in my opinion. Geek squad seems to be making their protection packages more affordable which is a plus. The warranty covers a remote control replacement too and that could be beneficial with small Children’s and dogs. However trying to get help when needing to use the warranty can be troublesome and time consuming.

I am still early in the program but so far I have been satisfied.

So glad we got the warranty. My children threw something at the TV and geek squad was easy to communicate with to schedule an appointment.

They r the best in town for warranty and coverage options

Service was outstanding. Got a Rep on the phone 1st thing on a Sunday morning. Was off the phone within 10 mins and had a replacement product on its way & scheduled before we hung up. Bravo Best Buy!

Luckily having purchased Sony i have not had to utilize my Geek Squad warranty.

The picture quality is out of this world. Its colorful and crisp

Denise was very professional and knoedgeable about the claims process and made it very easy.

Great prices, professional support, good customer service!

Geek Squad Protection was well worth the money! It comes with little extras that you just don't think about. They not only installed my TV(believe me, the owner's manual left out a lot of steps), but they hauled away my old TV (there is normally a fee for this). The agents were knowledgeable, courteous, and took the time to explain all of the features of my new TV.

Bought this for extra protection on a tv. haven't used it yet but good to have.

Got it just for peace of mind. Will probably never have to use it