Customer Ratings & Reviews

I have utilized the protection plan on several items and Best Buy has honored the plan each time. The way appliances are made anymore, it is just smart to get a protection plan on them. There will always be something that happens. Warranty helps me feel better about spending that much money on an appliance or TV

Bought the protection plan incase the unthinkable happens to an open box item

I purchased this for a little peace of mind. Because the oled tv is a little more expensive I didn't want to have to worry about any problems that might pop up.

Would definitely recommend purchasing the extended warranty! My old tv stopped worked properly after 4 1/2 years and because I had the 5 year warranty, I received credir for my original purchase that allowed me to upgrade to a newer, better model plus some left over to purchase a bluray player.

The original TV and delivery went flawlessly. Somewhat disappointed in taking nearly the entire week for replacement.

Geek squad protection is the one reason I will always buy my electronics from Best Buy.

I took my laptop in thinking it was at the end of life geek squad professionals explain to me that if you wipe delete the old information laptop will work like new they added new virus software works fine took approximately three days and as promised they delivered I’m very pleased with their service

Great service from Yaz T, CIA Sr. Geek squad. She very helpful in processing our store credit for our malfunctioning TV.

Purchased the extra protection because no one actually repairs televisions anymore, and it has been my experience that Best Buy geek squad far outshines any other competitors. They address issues and concerns promptly and can correct most problems over the phone or online. Great piece of mind.

My 4-year old LG OLD developed screen burn-in and within 3 to 4 days of contacting the Geek Squad it was replaced with the latest model at no cost to me.

Geek Squad service and installation is the very best! They are committed and dedicated to providing quality installation and service. The personnel are very professional, arrived on time and even called when they were on their way. I can’t recommend Geek Squad highly enough!!!

Bought this for the x900h tv I got from Best Buy. With it being a brand new and relatively expensive purchase, I feel much more at peace knowing geek squad is on call if anything were to happen to it with discounted costs for most repairs! Truly recommend for any expensive and applicable purchase!

The gave me a refund for the prior tv that stopped working. Got a better one. Communication could have been better, the tracking and phone service was not the best. Had to go to the store

Haven’t had to use this yet and the tv is holding up just fine. But it’s in a young child’s room so the cost for peace of mind that whatever is broken can be fixed makes the value worth it.

The tv was wonderful while it lasted my home had electrical problems when we have high winds and it went out but the google tv was great and iam going to get another 1 when i can crisp and clear

You absolutely MUST get a 5 year SERVICE PLAN when purchasing SAMSUNG SMART TVs because my last two TVs went in 2 years and 3 years. It's truly a NO BRAINER.

Best Buy reimbursed me the full price, plus sales tax cost of my recently deceased 3 year old UN50JS7000. Without this coverage, replacement would be entirely out of pocket. Just purchased replacement HDTV with 5 year Geek Squad protection as well. Assurance well worth the cost.

I like the sense of security you get by having the geek squad warranty

This is a must get if you want to get the absolute most from your tech or appliances. And hopefully you dont need to call on them for much but its great to know they got you when needed. Always helps to have pro on call.

I have not used the Geek Squad for the TV , I am relieved to know they are a call away. I did use the Geek Squad for my computer an its was SUPER easy and fast!