Customer Ratings & Reviews

If I could give it 0 stars I would. I bought a 77" Sony OLED from them a year ago. My previous TV had been broken by a Toddler visiting my house so I asked the sales associate if their protection plan covered a cracked screen like a toddler throwing a balloon weight through the TV. He assured me that it would. Well... we moved and guess what, after taking all the precautions to make sure the TV did not suffer any damage, the screen cracked. Best buy now states they don't cover cracked screens on Sony OLEDs... I was conned into buying an expensive warranty for the sole purpose of accidental damage on a TV that is now useless. Beware, their sales associates don't know what they are talking about. Looking at it in the best light the sales associate sold us the wrong protection plan. In the worst light, he conned us into a membership with basic protection plan to get a bonus or some kind of kickback when what we wanted was the protection plan with accidental damage coverage.

I love your protection plans one of the main reasons I continue shopping there.

Fast and easy delivery and great service online. Will buy online again. .

I always get the protection plan a d the times I had to use it, no questions asked. My item was either repaired or replaced in a reasonable time frame.

Peace of mind after taking 5 year purchase guarantee plan. The Bestbuy offered the 5 year program for $99 which is a reasonable price.

I will not buy anything without this extended warranty because it is very convenient for me and the staff is very knowledgeable. Every time i ask a question i get a very knowledgeable response.

Yes tv for my bedroom and best caption. Able to watch

My grandson mounted my TV on the wall. When the TV was delivered, I was shown how it operates. I'm very pleased.

So far I have not needed their help but nice to have them as a backup plan. First TV we purchased had a problem and we thought we didnt know what we were doing but Best Buy was great to help us return it and get a replacement. Replacement TV is great and was easy to set up

[Employee of bestbuy] Crucial for any large purchase a Best buy. Always worth it to put protection on your item.

Got to have protection on all of your products that you buy it's the best thing ever that Best Buy can offer

Haven't had to use Geek Squad Plan for this purchase(and hopefully won't have to!) but in years past, it has been a sense of relief when I damaged an essentially brand new phone. Geek squad protection is worth the peace of mind with some of these expensive tech purchases.

Very smooth delivery. Very friendly installation. 10/10

Cant take the chance just go with the Squad iv always had issues in the past with returns and geek squad takes care of everything no hassle

I used geek squad before never had any problems thank you

The agents were professional and installed 2 TVs reasonable time, made sure I understood how to work them. Arrived on time! Personable and cared about performing quality job!

The agents knew what they were doing which was a pleasant surprise. Installed item for my elderly Mother without and issue.

This is also a 10 star perfect reveiw. Thank you….

Great help quality personnel now. I will recruit workmen everybody to get the geek squad. I give them Too thumbs up

Protection is definitely a necessity and Best Buy is elite and stand behind their sales 100% highly recommended you cant go wrong they offer the best protection for your money vs any other store.....