Customer Ratings & Reviews

Usable and easy to apply it to get the help that you need. Just remember that it is concurrent with a manufacturer warranty.

I love the geek squad. It has always been a great investment. Peace of mind knowing it’s there if your product fails. When I have had to use the protection plan it has always been a seamless process with geek squad agents. I will not make any major purchase without having geek squad protection.

Geek Squad Products Definitely Recommended For Everyone

Its totally worth the extra money. I get with each purchase With 2 kids and 7 nieces and nephews it feels good knowing that none of the parents will have a heart attack when one of our kids inevitably breaks something and any of our homes. Plus the replacement aspect is hassle free!

Agent came over help set up and answer all our questions. He was friendly, personable and patient. Great representative for Best Buy.

I've used the Geek Squad previously to mount my 65' inch TV and they did an excellent job. This is the first time that I've purchased an extended warranty for my TV through Best Buy. I was told by a family friend the service is excellent just in case my TV begins to act up.

I bought my TV in 2021, and it started to act up, and the screen started dying. I took it back to Best Buy, and they returned it with NO issues.

Great Service, pleasant and helpful staff. Very Accommodating.

The Geek Squad fixed my iPhone faster and better than the Apple Store and it cost me less Thank you Geek Squad

2 year plan for sound bar is good to have in case speakers have issues within those years of break in use

Geek Squad and Total Tech with Best Buy are a must have. I have had Geek Squad provide the following services: desktop/laptop setup, laptap "wiping", laptop key board replacement, Virus cleanup, and troubleshooting. You should not pass on the support packages.

I haven’t had to use my product protection yet, but I’m sure it will come in handy if I need it !

I am extremely disappointed with the handling of my recent return attempt under the Best Buy Protection Plan. Despite the product being defective and covered by my plan, the store’s general manager refused to process the return, claiming he did not observe the issue I described. I also explained that I could not leave the monitor at the store since I needed a replacement immediately to complete my work, yet I was offered no professional support or resolution. It is troubling how easily these protection plans are sold, yet when customers attempt to use them, the process feels dismissive and unnecessarily difficult. This experience leaves me questioning the value of the program and the commitment to customer care.

I purchased this for my big screen Vizio tv. The sound would go out but picture remained. I called geek squad, whk sent out z 3rd party repair in a couple days and he replaced the bad motherboard a week later.

Worth the satisfaction of knowing that I have my stuff protected, especially because I purchased an open-box item.

Worth the satisfaction of knowing that I have my stuff protected, especially because I purchased an open-box item.

Geek squad is good. Nice on time support which was carried out by experts

Have not taken advantage of this yet but the price was reasonable. we have electrical outages and i wanted to be protected in case there was some damage to our recently purchased television during an outage. again I thought the price was very fair. I would recommend it to any one.

I purchased the five year warranty on my expensive new flat green 60 inch which was highly recommended by the geek squad, and sales team

With the geek squad I don't have to worry about my purchase for 5 years!