Customer Ratings & Reviews

They were able to diagnose the problem on the phone and able to come out to fix the problem in 2 days.

Great product. To have that piece of mind is the most important thing. I know they will take care if anything happens.

I love Geek Squad...it gives me the protection and confidence I need to buy from Best Buy..which is the only place I buy my electronics from.

They installed a bracket and mounted my TV. They connected to all my devices and even programed my Harmony remote.

Best Buy backs this warranty 100%! There are no further charges if something goes wrong with the item...as I am a Total Teck and an Elete Plus member. Have already had 3 items replaced in years 3&4!

This is a good plan if you need service on a dishwasher, it beats paying it out of your pocket if you need to replace it or repair it.

Purchased protection service for TCL TV, but (fortunately) haven't had to use it yet. The TV was a Black Friday sale, and the 5 year protection plan was affordable. Peace of mind in case I have any issues with the TV in the next 5 years.

I have not had to use the Geek Squad protection on this device, but I have needed it in the past for other products. And when you are having an electronics issue, the speed and capability with which the Squad fixes that issue is unparalleled imo.

Best Buy of Paramus is the best around, good customer service 5 stars

Haven’t had to use but do know from past experiences that the geek squad is very good. Always helpful and will replace if item cannot be fixed. Option I would recommend on appliances, etc. depending on cost of item and geek squad price

We have not had to use it yet but it is reasurring that we will have the service available to us in case we need to use them. It gives us the peace of mind that if we run into a problem with one of our devices that it is just a phone call away.

My tv stopped working and got a new one with no issues.

I don’t mind spending the extra money to have peace of mind knowing that if I have an issue after the factory warranty runs out that I will be able to still receive repairs or a replacement!

Aqesome tv for the price. Great picture and easy setup.

I always buy the 5 year when purchasing my TV's. Every time my TV's die I am able to replace it which is wonderful. The only thing I don't like is the fact that the department is closed on the weekends if you want to get your transaction completed. I had to call that Monday to let Geek Squad know what was going on and you have to wait for a Best Buy card via UPS next day air by 5pm. That was the only draw back for me.

The kids there are knowledgeable, and prompt. They were efficient and were able to deliver service exactly when they said they would.

Great service great price cant ask for anything more. Wow they really know their job. Very nice

This TV has been excellent and has fit all my needs. Sometimes the TV doesn't show up in other devices to be able to cast to. The Google Home app had trouble connecting to my TV.

I usually don't buy the warranty but this one has already replaced a big TV that failed. Saved me over $800.00

I usually don't buy the warranty but this one has already replaced a big TV that failed. Saved me over $800.00