Customer Ratings & Reviews

Your utility from this service is going to vary greatly depending on the products and services you purchase, The amount of time you are OK with devoting to setting up your own devices, and your level of technical competence and education. For me, this service is not something I would use most of the time - BUT - for certain product categories like OLED displays, the peace of mind is worth the extra cost, knowing I can exchange the display for a replacement if it burns in or has another failure during the warranty period. Overall, it really depends on your personal needs, but this service definitely has its place, and can be a real value depending on your situation.

Geek Squad Review: Reliable Service Over the Years I’ve been using Geek Squad for the past two years, and they’ve consistently delivered excellent service. Whether it’s setting up new devices, troubleshooting issues, or performing repairs, their technicians are always professional, knowledgeable, and efficient. What I appreciate most is their responsiveness—appointments are easy to schedule, and they always show up on time. The Total Tech Support membership has been especially valuable, covering a wide range of services and giving me peace of mind for all my tech needs. Over these two years, they’ve helped me with everything from computer repairs to setting up my home entertainment system, and every experience has been hassle-free. Geek Squad is a service I trust and highly recommend to anyone looking for reliable tech support!

I think it is worth getting for a peace of mind if anything should go wrong

One awesome tv, no issues at all, great picture as well.. having extra piece of mind is always good

I haven't had to use this yet, and hopefully never will, but it seemed to be good value for the money to cover my new 65" Bravia OLED!

Reasonable price for a long warranty. It's only $10 more to go from the 2-year warranty to a 5-year warranty.

Product performed and it was everything as described

I always but a warranty for the purchases that require one..

Its nice to know if some thing go's wrong I'm covered, I don't have to worry.

Definitely would suggest that 5 year warranty. Makes me feel safer with my purchase.

I always get a warranty from bestbuy on big ticket items, and i defenitly feel better about my purchase.

Geek service has always been great purchase for my products

great piece of mind for when the factory warranty runs out.

great piece of mind for with the factory warranty runs out.

Its been a while since I used geek squad, but then again when I needed them THEY WERE THERE and did a great job. Great service, nice people and quick. Couldn't ask for more!

They are the best as far as service customer support really handled what needed to be handled and there is not Enough to say when some one goes above and beyond just to make you happy knowing it’s the same paycheck nothing extra then yeah great team !!!

This warranty is very helpful and I know Geek Squad will be there when I need them

Geek squad never disappoints. They are able to fix jut about anything.

Glad to have this for a piece of mind! Have heard great things about the service!

Love this great to know that you are protected without the extra cost