Customer Ratings & Reviews

We have always purchased the geek squad warranty on everything we have purchased with best buy. The plan has proven time and time again to be so worth every penny and every person we have ever had out has been very knowledgable

Bought for new TV. Secure knowing that they will take care of whatever may happen.

The sound and quality exceed my expectations the sound and image quality is great and is the perfect size the only issue is the remote stop working

great service and knowledge also very helpful!!!!!

Have contacted yet te this purchase but have used them in past…they’re great.

I always purchased 5 year extended warranty it’s worth it and it gives you peace of mind, had 3 TVs in the future with Horizontal lines and the replace it with a better tv cause the model I bought was no longer.

The protection was easy to buy but so far we have not had to use it.

The Geek Squad protection gives me the peace of mind for the next five years. I am certain if there is an issue with my new Samsung TV that Best Buy with take care of it.

Great help with any questions that you have and they are always there for

Agent came and hopefully gave his honest opinion. Said cost of repair would exceed cost of tv

Geek squad installed but never completed the set up of the TV The person that this TV was purchased for is handicap cannot set up anything. I paid 200 for this service over paid.

I love Geek Squad and recommend purchasing it for all your electronic purchases.

I bought the Totaltech protection that included the additional 2 year Warranty. Peace of mind knowing that I have 'Pros' to rely on is great.

Almost smart to go with Geek Squad. Because you never know what can happen.

so we shall see if I actually need it and how they respond to what is needed. But making a huge purchase like this, it's better safe than sorry.

The agent mounted my TV and connected all my devices. Very professional

Must Have protection, anything can happen! Better safe than sorry.

agents mounted tv with class and ease. Glad i disnt have to lift a finger

I just bought a new laptop in September, a Dell, and loved it. Then it stopped working in December. I took it to Geek Squad and turned it in for repairs. Got it back within the promised time frame and it's working great again.

I think that this was a good purchase and will pay for itself over the life of the agreement. I would suggest that others consider this purchase for big tag items.