Customer Ratings & Reviews

I like the fact that there is 24 hr tech service. You can call and tech will walk you through trouble shooting protocols. Then if not resolved they will schedule an appointment.

Love this tv for movies and gaming.. my ps5 is awesome on here

Totally worth it. If they can't fix it - you get your entire $ back in a gift card. Worth worth worth & safe feeling.

Easy to use and connect to other consoles. The tv different apps such as Netflix, Hulu, and Disney Plus.

I have a great experience with geek squad! They replaced my last tv with my new one and they have been nothing but helpful!

Best coverage for electronics. Never have to worry if something goes wrong. It either gets repaired or replaced.

Cool idea! Good bang for your buck! Hopefully I’ll never have to use it.

Geek squad service is amazing. They are very helpful and always gauranteed to make sure things are fixed

love the size and the picture it puts out. was great for the price

Glad that I could get a 5 year warranty but keep in mind it’s really 4years because warranty starts with manufacture warranty

I have always bought the warranty so i have it if I need it, not need it when I dont have it.

I have always bought the warranty so i have it if I need it, not need it when I dont have it.

I love how I can choose what protection plan I get to pick.

Was very helpful and professional on the phone. when I called

I will always purchase Geek Squad protection for my major purchases. It is definitely worth the money!

Gotta luv having no worries about your tv breaking. Best Buy is great just bring it in and they'll give u a new one great service

I’ve used geek squad for years - they’ve replaced a TV that broke

I always get the protection plan on my tv’s, it comes in very handy if something should go wrong

I always get the extra protection on my tv’s and it comes in handy when something might go wrong

They'll give you a schpeel about how it covers MORE than what the manufacturer warranty covers, but it doesn't really. And you're paying for something you can't use. In my case, I paid for something I originally declined, but was talked into because I was promised it was added onto the end of the manufacturer's warranty, which was appealing. Only it didn't and I paid for something I never needed or wanted and when I needed it, it wasn't any good. To make it better, I tried to talk to them about a refund, and instead the customer "service" guy put me on hold for 1.5 HOURS and disconnected me. I called from my cell to see if someone could come back to the land line I was holding on and THEY put me BACK on hold for another HOUR before disconnecting me. So obviously, not impressed with the service or the product. No wonder they can't compete with Amazon or Walmart.