Customer Ratings & Reviews

Price was reasonable due to low cost of equipment (tv) that it supposedly protects. Will see in the future how BestBuy applies the extended protection if needed.

Have used them for years I highly recommend this service to all. they keep my computers up to speed in all facits.

Its a Good warranty por your products . good product. Excellent the cost and very quickly the deliver.

Staff is very friendly they always try to find a better solution , they make you happy with the final result

Funny that ive never really had to use this service but always get it when buying something nice. Best Buy makes a good buck off of me this way. I hope that when and if i have to use this service, it doesn't disappoint.

Best buy has always been great with my purchases. This 5 year warranty for my new high definition TV is solid.

I honestly never used this option because the TV I bought was such good quality

Got this when I bought new flat screen TV didnt have it when we bought our first flat screen that tv didnt last long. This time if there is problems it will be covered.

Great warranty that i hopefully will never need to use but it's good to know it's there.

Definitely would recommend. Important to use this service and have peace of mind with all the products.

I didn’t have geek squad do anything recently but they are very helpful and knowledgeable.

Always excellent and rapid service. Have had this service for years without and problems or complaints

A friend installed and mounted the tv. It working pretty good.

When spending a high dollar amount on a TV I definitely would recommend getting the geek squad protection, you better protect your investment.

Replacement rules are a joke! My Samsung 50” QLED TV started showing black lines at the bottom so naturally I called geek squad to troubleshoot. The Geek Squad guy (who was very nice) determined I was not at fault and that it was a quality control issue so the tv needed to get replaced. He got in touch with the “GEEK SQUAD EXHANGE SUPPORT TEAM” and facilitated the exchange process. When I followed up with the Geek Squad Exchange Support Team, I was initially assured by the representative that I would be refunded the amount that my tv was worth or at least an amount that was very close to the original price that I paid. THAT WASNT THE CASE! I was shortchanged over $120 short of the original price of my tv. I WAS LIVID because that is so illogical to me! I asked if my particular tv that would be getting replaced (50” samsung QLED) had depreciated since I purchased it last year. The representative said that the shortchanged refunded price was not due to depreciation. The reason was they use a moronic and flawed computer program that determines the comparable price to be refunded. Once my tv’s info was entered into this computer program, it turns out that my particular tv “doesnt exist anymore” so the next random tv with so called “matching specs” had to be chosen. Well this sucks because the tv chosen was $200 cheaper than my tv and didnt even have the same specs! That is not comparable or close to the original price like the rep assured me. So Im out over $120. AND CHECK THIS OUT! A newer version of my QLED tv WITH THE EXACT SAME SPECS is currently for sale now on Best Buy’s website. And guess what? It is exactly the same price I paid for my “nonexistent” model! THAT IS WHACK BEYOND COMPREHENSION! This is the last time I buy a tv from Best Buy because their contractual terms for replacements need to be completely REVISED! If your tv breaks & you choose this service plan, you better pray your particular tv still exists if it breaks. If not, you face being CHEATED OUT OF YOUR MONEY!

These folks are the smartest when it comes to technology or tech support. I recommend this service

Standard Geek Squad Protection Plan gives me peace of mind with my TV purchase. Incase anything should go wrong I can rely on support from Bestbuy. I will keep buying TVs from Bestbuy to have the security of this plan.

Protection plan reasonably priced and so far we have not needed it but feel better that we have the protection.

Great to have coverage for appliances and all electrical devices because replacing them can be expensive.

Great warranty would never purchase a product without geek squad support best tech team out there