Customer Ratings & Reviews

Have gotten geek squad protection in the past for a tv and just before it ran out, my tv started having issues. Best Buy could no longerfix the tv, but they made it right. Absolutely paid dividends

I'm just going to make this short and sweet. You better off buying a Geek Squad or Best Buy protection / warranty plan along with any major purchases you make like a TV, sound system, refrigerator, cell phone, computer and washer/dryer. They are 98% of the time way better than the actual manufacturer's warranty and cover more. And give you less hassle when replacing or need to repair whatever you bought.

Love the geek squad protection! It offers a full protection package and in my opinion it is better than the TotalTech. If you're buying a big ticket item like a TV or any appliance, ask the customer service to cancel your TotalTech from this item and add the geek squad warranty instead. Big downside to TotalTech is that it requires you to pay a deductible on certain things. So it's like an insurance.

Better to buy this protection plan to avoid unnecessary bills

Always buy the warranty people, always a safe bet and have had no problems with it

I’ve used my Geek squad service in prior years and the service was well worth it. Inexpensive and you can’t be it

When my Sony TV's screen failed, I was relieved to remember that I had purchased Geek Squad protection. Frankly, I was expecting the service process to be a hassle, but it only took a couple of phone calls and my replacement TV (a newer version of the same TV) was on it's way. If you're looking at a major purchase, I'd definitely recommend purchasing a Geek Squad protection plan.

The agent explained the extended warranty to us in a very easy to understand way, and we bought it because of that. Often this information is confusing. His presentation was not. Good job overall!

Got for my TV and haven’t had to use it but it is nice to have peace of mind that if something goes wrong it will be covered

I always worry about my products going bad, thanks to Geek Squad protection plan I don't have to worry about a thing. I can enjoy my television knowing that if anything goes wrong Geek Squad will have my back.

A large purchase like our new tv was even better know that if a problem occurs Geek Squad will be there to take care of it for us. You can’t put a price on security and piece of mind.

Swapped out a bad tv with a new one and delivered promptly!

My LG C1 died on me, it was just 3 years old. For that purchase I thought I didn't need a protection plan. Never again for expensive TVs. I got the plan for my new TV. Better safe than having to buy new TV.

I called about the warranty for the sound on my Vizio 55" tv. After awhile I was finally able to get through to a non-automated server, Erich. He was cordial and helped me find the serial number. I had a little difficulty understanding the numbers sometimes, but hopefully they are ok.

the security i need at the price i want. i made a good investment purchasing my hisense 75 inch 4k tv / hisense dolby atmos sound combo and this protection plan gives me a solid peace of mind. satisfied customer

I haven’t needed to use the geek squad on this purchase yet. But the geek squad rocks they respond quickly and take care of your problems.

I always purchase the Geek Squad protection plan with my electronic purchases. The price is very reasonable; even if you don't need it, it's well worth the peace of mind. I only had to use it once; all it took was one phone call and my TV was replaced. I'm very pleased with my Geek Squad Protection plan.

Haven’t had to use it yet. Knowing I have the Geek Squad protection eases my mind as a senior citizen that they are there if needed

This TV has the best picture of any tv I've ever owned. Even the sound is great. My only draw back would be the game mode. While it has to be in game mode for some fast moving games for the timing to work the picture doesnt look nearly as good. Only use game mode if the controls feel sluggish and it will corret them. Otherwise use the best picture you can and your game will never look better.

Geek Squad warranty is amazing. Everything was covered