Customer Ratings & Reviews

They always go above and beyond to help me whenever I bring products in.

Always a reliable service. Would not purchase without

Best purchase money can buy. always reliable services

I purchased a TV with 5 years protection plan. After experiencing a problem, I contacted Best Buy, expecting support through the 5-year protection plan I purchased. To my surprise, they told me their protection doesn’t start until after the 1-year Samsung warranty ends, and refused to take responsibility. I then had to go through Samsung, who eventually admitted they couldn't fix the issue and ended up refunding me for the TV and taking it back. When I returned to Best Buy to get a refund for the protection plan (since the product was no longer with me), they said it was already "in use" and deducted money for the days that had passed, even though they never actually provided any service or support. they refused to give me support and pushed me to contact Samsung. Don’t trust Best Buy. They sell expensive products, and even if you purchase their protection plan, they’ll find a way to dodge responsibility. You're better off buying elsewhere.

I HOPE I DON'T EVER HAVE TO USE IT , BUT IT'S GOOD TO HAVE IF YOU NEED IT

Great protection and a great warranty for anyone in case a manufacturer defect arises.

it might seem like a waste of money it actually becomes very useful when you need them

Always great to have the protection plan on your purchases.

100% worth it because I really banged up my computer. Zero Regrets.

Got a great deal on an expensive tv so went with this 5 year plan

Excellent family gama we loved it my son love it good purchase

Haven’t had to use it but it was a good price for 5 year warranty

The agents helped me unload the TV and get it put up on the stand.

The service is the top of the line and I would recommend to others

The service is the top of the line and I would recommend to others

Very good communication when called for help. Glad I purchased

Good and convenient protection plan, works out great when you need it.

This protection adds several services to the baseline warranty and after spending such a large amount for my TV, I was glad to have geek squad backing it up.

glad to know I'm protected for the next 5 years. hopefully i'll never need to use it, but I'm glad i have it!

Always get geek Squad protection for any TV’s - worth every penny.