Customer Ratings & Reviews

This warranty is great to have. Especially when you need to know geek squad is available to help with making sure your tv has great service agreement.

A great value! I've already used the service and it paid for itself!

Considering I have not had the opportunity to try this service, I have had it before. I appreciate their expertise. Hopefully I won't have to contact them,but I know the problem will be resolved quickly!

I purchased a plasma TV several years ago and it stopped working a couple months before the warranty ended. The plan ordered a new part and fixed my 5 year old TV making it essentially brand new. The one downside was it took about 2 months for them to get the part for the TV.

Definitely worth the extra cost for peace of mind. Our other TV died a month after the warranty expired and we didn't get an extended warranty on it, so we learned our lesson.

I normally don't buy extended warranties, but this warranty was a good value for the 5 year plan. Hopefully we won't need it, but I have peace of mind knowing the T.V covered if anything goes wrong.

The person who called be back handled all my questions was not only kind but was a true professional. Also took my payment over the phone and also sent me an email with all details. He is an asset to best buy

Only used them once but I had a good experience with them. Since then I always add them to big electronic purchases!

Tv replaced within 24 hours after a line showed up horizontally on the screen

I hope to not need this but am assured it will cover any damages by movers. It did NOT cover transportation of the TV from the store to my house.

Free in home service for tvs that are over 45 inches. Granted manufacturers like samsung do the same thing but only for the one year that they offer their warranty for and they do not cover electric surge damage. no brainer when you are spending so much money on a television

The sales agent was great. Made sure i understood what i was buying. So no buyers remorse

The agents were very helpful and attentive. They helped me understand.

Haven’t had to use them in a while but always reliable and a must for a tv

Since I haven't had the need to use this protection yet, I can't rate actual experience. But it does gives me peace of mind to know I have coverage.

Had a quick question about setup and they got me the help i needed!

Geek squad is impossible to cancel. I'm hoping I don't have to use it!

Terrific and easy to set up...added a roku and we are in business...works great with xbox as well

This is a great deal for this TV. 5 years of protection by Best Buy Geek Squad is great for my peace of mind. I highly recommend it.

Standard Geek Squad Protection provides me peace-of-mind on my Sony 4K HDR TV purchase for five years. And I can always return to the store for electronics advice - something you can't do with a regular extended warranty.