Customer Ratings & Reviews

Great customer service and excellent knowledge able agent.

Excellent Service and support. Very much respectful

Professional and polite. They are truly experienced

Great customer service, easy replacement for 55" tv

We had an issue trying to figure out how to work our new tv. We called and the tech talked us through the issue. It was so easy!

I buy a lot of electronics so this really pays for itself in the long run. They service and update my computers for free with this plan.

it gives me peace of mind to buy a protection plan as i have been burnt before by not purchasing a plan.manufacturers give such a small time limit on their appliances that the plan is worth purchasing

Having a waranty helps you in case you have problems

Going on 20 years now, we have only purchased our electronics from Best Buy and we always purchase the Geek Squad Protection. It is great and has paid for itself many times. The Customer Service is always great!

purchased a 70 inch Flatscreen 4K television and having the protection (in case something happens) is well worth the NON-worry

Did not use Geek squad for installation did it myself

They dont cover all cases they have listed and tey to escape from providing coverage. But do provide basic coverage. Overall not worth it. Paying 30 bucks to cover TV worth 150 bucks.

Love them, always purchase with electronics l. Piece of mind.

Great to have peace of mind. Habe purchased these plans for other products and been happy with the service. Geek Squad takes care of you.

I like having the protection plan. It's a "just in case" that is good to have if something should go awry. I have it for my desktop and have renewed it to keep it in tip-top shape. It is worth having.

Great customer service. It was easy to use when needed

A must have for dishwasher purchase. The last LG we purchased only lasted 2 yrs. and then we purchased a GE dishwasher and it only lasted 1 1/2 yrs.

Bought this for a TV that the kids will use and will probably need a repair down the line. Geek Squad always does a good job repairing, replacing or reimbursing.

Speedy and efficient great to work with very knowledgeable.

Our tv went out a week and a half ago, called Best Buy since we bought the warranty. They have given us (7!!!!!!) different appointment times for someone to come to our house and today makes 4 no shows for someone to repair, they say we can’t bring the 75in to the store because it’s over the 42in limit….. do not waste your money on the warranty because Best Buy DOES NOT fulfill it. We have talked to store managers, geek squad, repair guys, worst experience ever when it comes to fixing our crap