Customer Ratings & Reviews

I'm super glad I had this plan. It saved me from paying full price on a new TV. Bad thing is, everything is done over the phone, and NO 2 people tell you the same thing. NO 2 people have any idea what the last person did, or is doing. If you use this: REFUSE a 3rd party to take care of you. Only use a Best Buy paid Geek Squad employee to do any of the work, AND evaluation. I ended up having to go tho the store in person throwing a temper tantrum to get this resolved correctly. Thank God for the store manager, he was a tremendous help. He got done in 2 days what the phone numbers I call couldn't get done in 2 weeks.

I haven't had to utilize Geek Squad for my recent purchase. But I've used it in the past and they are knowledgeable, efficient and great customer services.

Very polite good communication and very helpful. Fast service

Best tv the my life thanks Best Buy forever Samsung 77”

Great service every time. We’ll worth the money. Won’t buy a product without it.

Feels good having this protection on my purchase Takes away worry and apprehension For the price it was worth it I'm glad I purchased the insurance

Great TV for the price point. Having an Amazon Fire stick is a nice bonus.

This TV is a beautiful and modern designed set with exceptional picture quality. I was lucky enough to get an open box item that was in perfect condition.

I haven't had to use this yet, but I'm glad i bought it! The manufacturers warranty is only 1 year!

I have not used the Geek Squad protection yet. May need it when we hook up to satellite and use our TV for more than DVD's. I had Geek Squad Protection years ago for my computer, and was pleased with their help.

Gives me peace of mind if anything wrong goes with my electronic device.

I am glad Geek Squad is available whenever I need them. So far, I have no problems with my electronic devices I have purchased with Best Buy.

First time I purchased a warranty at a good price.

good quality imaging and great sound. the set up was super easy as well

If I would have purchased this before, i wouldnt have had to purchase a new tv. Lesson learned

They can fix anything you buy at Best Buy in minutes

great to have as the geekk squad delivered and hung the tv. Hooked up the sound bar and all our additional equipment and made sure everything works.

I always tend to get the protective coverage for all my tvs at best buy. I have yetto use it and I can say that is a good sign. But at least ill know ill have the protection in case something happens. Ive read the guideline and it sounds ok. Just wish it was bit less in price.

Geek squad came out for another tv, found the issue and got me a replacement tv

I purchased 5year service because the last TV I purchased had a 5 year plan and the TV last 3 years. The support I received was very good