Customer Ratings & Reviews

the extended warranty protection plan is well worth the money .i have used it in the past for a product and the storee gave me great service with my money back towards a new purchase.i was very happy.

best TV for the price. took me white to learn voice command remote. but it works great.

The Geek Squad is amazing. They come to your location or call you and walk you through the process over the phone. They definitely know their products. They helped me with my TV!

Having ease of mind on my products in case of an accident or faulty equipment is great!

Geek squad are the best i recommend everyone to purchase it you will ease your mind they got your back

I purchased the protection for a TV I bought. I went in the store yesterday spoke with a manager. I made her aware of the situation. She told me the geek squad protection covers for power surges. I told her a power surge caused the TV and the room to catch on fire. I made her aware the TV was not repairable. She told me to bring the TV in it was covered. I brought the TV in today, spoke with a different manager that made me aware it wasn't covered. He stated the protection does cover for a power surge , but because of the shape the TV is in the can't return it. I am totally disappointed. I drove 30 minutes there wasting my time.

First time buying a Oled tv so I could not take a chance with Burn-in it was painful but worth it because these tv’s are expensive

I purchased a TV with 5 years protection plan. After experiencing a problem, I contacted Best Buy, expecting support through the 5-year protection plan I purchased. To my surprise, they told me their protection doesn’t start until after the 1-year Samsung warranty ends, and refused to take responsibility. I then had to go through Samsung, who eventually admitted they couldn't fix the issue and ended up refunding me for the TV and taking it back. When I returned to Best Buy to get a refund for the protection plan (since the product was no longer with me), they said it was already "in use" and deducted money for the days that had passed, even though they never actually provided any service or support. they refused to give me support and pushed me to contact Samsung. Don’t trust Best Buy. They sell expensive products, and even if you purchase their protection plan, they’ll find a way to dodge responsibility. You're better off buying elsewhere.

Best buy is better then others in my opinion can't go wrong with the coverage they offer a little pricy sometimes but worth it in the end

I bought this policy just in case I have any problems with the television I purchased for my mother's birthday. The good thing is I haven't had to use it as of yet which I guess is a good thing.

Best Warranty Service on the planet! It’s awesone to have a great backing to your investment!

Good decision made to get extended coverage beyond what manufacturers offering only one year for just defects on their products. Yes, you should always have it mind when purchase a larger size T.V.

Smartest move I made this year! Got the open box TV home and hdmi ports don't work. They're coming to fix it next week. Already worth the purchase! I'll never buy a TV or major tech without a plan.

I have already used one warranty on the TV when we had a storm and the TV quit working. I’m so happy I had bought the warranty. It’s saved me $1200.

Needed help. Helped right away. No issues afterwards

The Geek Squad has always helped me when i have had technology issues. They replaces several boards in one of my tvs, at no extra cost to me.

This is why we buy expensive electronics from best buy

This is why we buy expensive electronics from best buy

Gift for my husband, Love it, easy to install and setup

I highly recommend having service contract things can happen