Customer Ratings & Reviews

Good purchase for price. Very helpful. Easy for replacements.

Great value for all gig ticket items at Best Buy. Great customer service.

Good purchase for price. Very helpful. Easy for replacements.

Geek Squad is an excellent source of help. I would recommend them to anyone.

Getting this saves me a lot of money accidents happen

It’s always great to know that Best Buy will always take care of there people

I have this service have not used it yet but maybe in the next 5 years nice to have

Won't know until I need it but seems good. Comparable price to Wal Mart's.

If you not tech savvy like me geeksquad a must have .

This is great to have well worth the price I've had many flat screens stop working within first 2 years

Not sure why I needed to purchase this after just purchasing a tv

Very nice people when you need help with something you just ask and they will help

Great to have something to fall back on if anything happens with the TV.

Nice to have if something happens to the TV, thankfully the TV has worked great since I bought it here.

would not buy any electronic item (tv, computer, etc.) without the protection.

Best buy Geek Squad replacement protection is always good and affordable.

Great to know it's protection is available If we need it. As of yet haven't had to use it yet. Great feature that they come to us if there is an issue due to its size.

Best thing to get all your expensive products protected

So I bought the warranty for my 40 inch TCL on October of 2023. I called in cause I had a ghost image and I couldn't get any thing for local channels to work on this Tv and I tried 4 of them. So I called in and they said I had to bring it in or they could charge me to send repair out for service. I had a warranty that said you would never be charged?? So I just had shoulder surgery in May. It didn't go well and now in 2 weeks I am about to have my second surgery on my shoulder. I am older in my 60S. I brought the Tv in and the gentle said I wasn't supposed to bring it in. I would have to take it home and they would charge me. I have a warranty. I told my problem. Then he said he would check if they could replace it for me. Then he came back and said he would have to send it out for repair and it would be more than 2 weeks. I am having surgery and really need to have my Tv. I have always made Best Buy my first stop with TVs. I am going to replace my Tv in living room soon. But I am disappointed that not if I get my Tv I won't be able to install on wall with one arm. Just very disappointed with the overall process. I was hoping for a better outcome.

It is great to have peace of mind when committing to a large tv