Customer Ratings & Reviews

When I tell you that Geek Squad service is flippin AWESOME that's what I mean they really go hard trying to help and if they can't do it then they roll out a new product or a refund......I love me some Geek Squad!!

The geek squad has never disappointed me. Anytime i called with a issue they guided me through each step with no problem.

The material is excellent. I highly recommend it and it looks very comfortable on the wall.

Well, as of this time we have not needed support by Gee Squad but expect they will provide support if we need it. TV was straight forward to set up

Excellent TV. This was actually an Open Box. I got an excellent deal on it from bestbuy. Didn't come with the Remote, I called LG and they shipped me one at ni extra cost

You can't beat getting protection and troubleshooting abilities with expert technicians when it comes to your electronics. I've been dealing with Best Buy for 15 years and have never been disappointed with it's services. I ALWAYS get the Geek Squad Protection Plan for peace of mind and assurance of my product. It's the only way to go. Get quality products and quality service. You'll be happy that you did.

Avoid the hassle and expense of buyi g a new tv. I had two tv fail after 3 years. Both were covered by the 5 year extended warranty and either fixed or replaced without any hassle. I bought a plasma tv 14 years ago and still works without issue. These LEDs are less reliable

Absolutely required to get the warranty. Better be safe.

This protection is a must and adds a sense of ease when purchasing items that may fail outside of manufactures warranty. Value for the money is also good.

The agents helped me in setting up the TV! It was my first time. Im very appreciative!

I had an issue with Tv called spoke with a service tech he verifed glitch and replaced it without any hassle the warranty is well worth the money

We appreciate having a warranty for our new TV. It gives us peace of mind.

This agent mounted my TV and connected perfectly.

awesome protection for large purchase plus any computer service needed at no charge

I generally purchase protection plans for large ticket items and for smaller ticket items if the costs of the protection plan does not exceed 15% of the purchase price which is still a bit high. I have had to use the benefits of a protection plan before and for the most part it is worthwhile. Seems that the satisfaction level is largely based on the store's management policies and store reps. In a worst case scenario it's good insurance if you have product failure and or need support service.

I recommend always purchasing an extending warranty with any electronic/appliance you buy these days. It has paid off for me in so many ways, whereas I would be stuck with a huge repair bill or an unusable product. Best Buy has always been terrific about honoring their extended warranties, with with repair or replacement. The Geek Squad has always been easy to deal with, whether in store or home delivery and set up.

So worth the cost! These guys are true professionals. No way I could have set my TV up without them. Super knowledge about product and what was needed to get the most out of it. Kind, courteous, respectful and extremely patient. Incredible customer service!

I received excellent service from the Geek Squad as they brought the new TV that I had purchased and installed it for me. They also asked me if I had an questions about the operation of it so that they could explain. Everything I wondered about they did explain. And if any other questions arise I know I can call them up to get the answer. They are always courteous and helpful.

I always recommend the Best Buy warranty - it saved us a ton of money

I bought a floor model OLED LG 55 inch TV because the price was too good to pass up. I bought this warranty because it was an floor model, I usually don't purchase an extended warranty. Im so glad I did. There was burn in on the wcreen when I got home and the geek squad came over and replaced my screen within a week. Amazing customer service and amazing warranty! Thanks geek squad and Best buy!