Customer Ratings & Reviews

4 yrs ago I purchased a High End Sony TV, and purchased the 5-Year Protection Plan. It paid off, when that TV stopped working. Geek Squad came out, advised the TV had to be replaced. Went to Best Buy, got the Protection Plan value, and ended up getting a 75” and a 55” for the bedroom. And a gift card voucher with the remainder of the $$. Didn’t hesitate to add the Protection Plan to both TVs.

So far so good. Haven't had to use it yet. But am confident it will work if needed

Very professional and knowledgeable On time Highly recommend

Ive always bought protection from Best Buy Geek squad. The swrvice was affordable and prompt when something is needed.

Can’t go wrong with the Geek squad!! They not only know about tv’s, computers & laptops but cell phones as well!! 2 thumbs up!!

The Geek Squad took great care of me during the service and replacement of my TV

Very knowledgeable and friendly, answered questions so that I can understand more about Tech. I was able to set up myself, thanks to them! Really like BEST BUY, thats why i puchased my second TOSHIBA FIRESTICK from there.

At the first sign of burn in, Geek Squad immediately swapped it out for a new TV

I was very happy with the expertise the two geek squad members who installed my Sony tv and removal of my old set

So far so good . No complaints yet. Great service n excellent explanations of the issue n solutions

The agents were very polite and courteous. They even put on bags over their shoes to cover the soles from getting our living room carpet all dirty. Our TV screen had been damaged from a direct hit by a flying drone. Agents went through the process step by step with us and made sure all options were assessed. I recommend buying coverage for all your tech. We’ll worth the purchase.

The extended warranty is always a good idea especially when you are dealing with expensive electronics which is all of them, I always get the extended warranty and it has saved me several times, I've had many items that have stood the test of time but with any mass produced products there are always a few issues, most of them are fine but if I end up with a flawed iten the extended warranty means I don't need to worry.

I'm not a big fan of warranties on small electronics. But for a $400 TV . . . I bought the 2-year warranty for a little over $20. I figured that if something is going to go wrong with the set, it should happen within two years. Otherwise, it should be OK. Then it would be time for a new TV, anyway. My only interaction with the Geek Squad was on a carry-into-the-store computer problem. They diagnosed the problem and recommended a self-fix (which worked), and charged me nothing! I was impressed.

I have used geek squad in the past but it’s nice to know I have them to help set up my devices. I would definitely recommend them I really think it’s a great service!

I always purchase the Geek Squad protection plans. They always come through and take care of my needs.

The Geek Squad provides excellent service and are very professional. Highly recommend anyone rely on their expert knowledge. The Geek Squad installed and calibrated my TV. You cannot imagine the expertise required to make the necessary adjustments to the settings to make a TV picture and the sound perfect. Let the Geek Squad install and calibrate your TV. They really know what they are doing and it really makes a huge difference.

Love the Geek Squad!!-Always Professional and Friendly and very knowledgeable!!-They did an amazing job for me!!

Great affordable protection service and de worry free

Some service contracts are questionable based on their trustworthiness. Best Buy/Geek Squad is a reliable choice when buying a service contract!

[Employee of bestbuy] Geek Squad Protection is a must have on basically anything with how useful it is