Customer Ratings & Reviews

Cant get call back. Purchased tv that wont connect and have been teying to get help. Now it is past return time and still no call back. Called requesting manager call back has been 2 weeks and still no call back

I dropped off my Lenovo in July 2018 which I purchased in April 2017 from Bestbuy to get repaired for a cracked screen. They quoted me $700.00 to fix a laptop I paid $850.00. They gave me no options and just gave me the laptop back.

Apparently, I cannot use this purchase at all, because I no longer remember (or the website got it wrong) one of the (not my regular) phone #'s that I supplied, at the time that I was picking up the product.

Very helpful, thank you so much for your assistance

worst service ever ! Geek squad made my experience with Sony TV very terrible and I do recommend Best Buy to find another service provider who care for their customers.

This is the worst deal i have ever made in my life. I will never advice anyone to get this deal.

Last TV I buy from Best Buy. I thought I would be covered by my 5-year geek squad protection plan... But no... Regardless of whats wrong with the TV if there is ANY damage to the screen it voids the protection plan. Wish I knew this before I bought a TV at best buy. Costco at least replaces the TV if the screen is cracked. And Costco will be enjoying all future electronic purchases...

This was cancelled along with tv shattered screen and returned to store in crydtsl lake il

I feel if a company knows it is selling only quality products then they will stand behind them. As an example: I purchased a sound bar for $400.00 and then bought the extended warranty. The remote buttons wear out every 6 months (true story). My warranty only allows for one replacement over the extended years so it would have been cheaper for me to replace the remote each time.

Did not help with tv just dropped at door. There is nothing else to say about this.

already tried calling for support and they transferred me three times before telling me to contact the manufacturer for assistance

Not with it basically an upcharge for the same things that your manufacturer warrant covers.

Awesome quality Tv. No issues w.r.t quality as of today.

Wasted money on this no one is taking care. my tv was broken they said the manufacturing warranty need to end then only geek squad can covers

Do not spend any money on this!!! Only protect manufactured damages.

Don’t get this protection plan. When I got the plan they said it covered everything. That was a lie. Won’t ever pay for it again.

Not sure I'm a fan of the extra warranties, extra expense not needed

Called after TV died after 6 weeks. Told to return to store, store would not exchange.

the shield wasn't put on correct, had to order and wait on another one to come

Not useful as the screen cracked and Geek squad does not cover it.