Customer Ratings & Reviews

have not used this yet as the tv is new! Not familiar with their service team.

Standard Geek Squad Protection provides me peace-of-mind on my Sony 4K HDR TV purchase for five years. And I can always return to the store for electronics advice - something you can't do with a regular extended warranty.

They were able to diagnose the problem on the phone and able to come out to fix the problem in 2 days.

Great service no problems at all. Would use again !

Without you companies make stuff now it’s always good to get a warranty

Great piece of mind for a larger item. I trust best buy's service as much as any other big-box store

Love it love it! When working remotely from home it was so much easier then using a laptop. Love the screen size fit’s perfect on my little desk. I haven’t had any problem’s with it so far.

I always get a protection plan for any big ticket items. You never know what can go wrong. They are usually good at repairing or replacing items when things go bad.

At first was not sure about taking the Geek Squad protection but now I have to say their staff is excellent, the service is quick and well done and it is nice to know if something does go wrong with my product they will tend to it in a professional, respectful manner

Always great to have your mind at ease with the extended warranty

The person who called be back handled all my questions was not only kind but was a true professional. Also took my payment over the phone and also sent me an email with all details. He is an asset to best buy

Geek squad service are too good from best buy I recommend to everyone.

The agents are good people who are professional and good at their job.

This warranty is great to have. Especially when you need to know geek squad is available to help with making sure your tv has great service agreement.

Recommend this for every appliance purchase. It gives a piece of mind knowing accidentals are covered or can be fixed

We don't always purchase an extended warranty, but considering the quality of some TV's these days it was chosen. If the TV happenes to fail in the 5 year Geek Squad warranty, a new TV of same size willll be substituted as the original will most likely no longer be available

We don't always purchase an extended warranty, but considering the quality of some TV's these days it was chosen. If the TV happenes to fail in the 5 year Geek Squad warranty, a new TV of same size willll be substituted as the original will most likely no longer be available

Have not had to use yet, because the TV is running very well.

The agents arrived right on time. Installed my new wall bracket and tv!! Totally recommend buying the 5 year contract. My old tv went out 4 years 11 months into the contract and the replacement was a total upgrade!!

Considering I have not had the opportunity to try this service, I have had it before. I appreciate their expertise. Hopefully I won't have to contact them,but I know the problem will be resolved quickly!