Customer Ratings & Reviews

I was hesitant switching to Roko but ended up pleasantly surprised. We love our TV. Bought another one for the bedroom.

The agents are very helpful resourceful and very knowledgeable and keen to help your needs

I had something wrong with my product and I called them and they cam out to my house to see what the problem was and they found it and fix it right away and they told me that if there were any problems that I could call them right away.

Is the best protection products I don't have any issues with report a claim

Expensive consumer electronics tends to last 10 years and by then you want something more modern, but for a small % of the purchase price, I feel protected against both failure and the cost of a new replacement. You’re call but I do it.

Most people won't go for a 5 year extended warranty, but for $149. on a $700.purchase TV that would last under 10 years I figure it's worth the price. My last TV was less then 7 years old when it went. Who knows if the new ones will last that long.

I hope I never have to use it but I am glad I am protected in the event the item breaks. TV's don't last as long as they used to! I strongly recommend a protection plan on an expensive TV!

Unfortunately I had no need to use the geek squad during the 2 year warranty, however I'm sure if I had they would've been great.

Bought an expensive TV. screen went bad in 4th year well after manufacture warranty. Best Buy replaced with new TV INCLUDING INSTALLATION. I did some upgrading at the same time and paid for that. Great service and backup.

Geek Squad has always been there when we needed their support and service and we appreciate all!!!

To be honest we haven’t had to use our geek squad protection on our recently purchased tv but we’ve purchased it for all other electronics and always do! Very happy and peace of mind knowing if anything were to happen our tv will be protected!

I get geek squad coverage with almost all purchases from best buy. Making a claim is so easy. Either repair or replacement it's way better than having to pay full price for a new item.

Have not had to use yet, but have in the pay and had good success with repairing my devices

Geek squad protection is great. I like how easy they make it if you have use the protection. It is no nonsense and would recommend the plans for your purchases. Especially game controllers and headphones :)

Geek squad protection is great. I like how easy they make it if you have use the protection. It is no nonsense and would recommend the plans for your purchases. Especially game controllers and headphones :)

Simple advice from a geek squad representative helped me complete the set up on my own.

Geek squad stands by their warranty. Will never by another electronic device without getting geek squad protection

I love this plan it’s really Affordable and such an amazing price

Over all good picture. Does well with gaming. Would recommend.

Great TV after almost 2 yrs of heavy usage! Also, the sales guy was very helpful and knowledgeable!!