Customer Ratings & Reviews

Dont buy from best buy!!!! They used to be good my TV messed up and we called them cause they can be fickle on what they do and say. Ive returned tvs for store credit before to get another brand cause the one i had has issues. This time I asked about it and they said i would have to have it brought in then sent off for repair. Or someone come to my house ive had people steal from me before i do not let people in my house. I told them that I wanted to do a warranty and then was going to buy a more expensive tv. They told me that i could not do that then transfered me to a supervisor who said yes it would be ok let me get you to another department. That next department pretty much told us to send it in or nothing at all. So like normal fashion with best buy its up to if they feel like letting you do it or not. I just had swapped out a bad router for a better one and guy at register said yes you can do this. But about a month or 2 later they wont let me exchange my tv? It has panel issues I spend most of my time at home due to not being able to work cause of a back injury so if i have to send my tv back for repair i will have no way of watching tv. But its cool i wont be buying from best buy anymore and i have slowed down over the years buying from them i was an elite member spending over 7k a year with them but as i said no more.

Given the quality of the products I bought, this may have been superfluous, but I'd rather have somebody available who knows what to do - just in case.

Can not go wrong with adding some Geek Squad extended warranty so cheaply for a new TV. This is just an insurance policy it will last at least five years.

I recommend that standard geek squad protection always be purchased if you expect any response by the geek squad when purchasing hardware from Best Buy if it requires installation and setup.

Pays for itself with replacement or repair. Always has been easy when I’ve had to use the service and it’s worth the small coat to protect an investment.

It is very good to have guarantees for what one is buying in the store and that the products sometimes turn out to be defective and can help them

It is very good to have guarantees for what one is buying in the store and that the products sometimes turn out to be defective and can help them

It is very good to have guarantees for what one is buying in the store and that the products sometimes turn out to be defective and can help them

[Employee of bestbuy] Geek Squad team are amazing. They explain everything to you from a to z.

We love the sound this gives out. It looks alot better than having speakers all over the place

Fantastic TV better than Samsung the same size. Very vibrant colors and deep darks.

Hoping we do not need this but we have peace of mind knowing we have the protection on our TV purchase.

You have to get the geek squad coverage are you crazy?

My sales person was amazing and explained everything. I will buy again from them

The geek squad was awesome returning my defective TV and getting into something entirely different, hopefully I dont need to use them with the new one!

The geek squad showed up on time and finished up the job in a timely manner.

I always get extended warranties. Have only had to contact Geek Squad a couple of times for minor things I couldn't figure out. Well worth the few dollars extra for the assurance problems will be handled.

With today's high tech, an extended warranty brings value in short term. If a product will have a problem, it' seems like it's within the first couple of years. Best Buy has kept it's promises in the past!

Bought the 2-year Standard Geek Squad Protection for my Insignia 39" Smart TV with Roku. Haven't needed to use the service yet so no 5 stars. I read reviews from others and they were pleased with service.

I haven't had to use them for this TV but they have fixed other things, they helped me setup, install and direct. a must have when you don't think you need.