Customer Ratings & Reviews

Purchased for a new Sony TV. Why? My view is the technology has advanced far enough for "fixed location" electronic items, especially TV/Video displays that the manufacturers should include at least 5 year warranty other than accidental damage. They don't. Best Buy through the Geek Squad gives you what manufactures should; extended warranty. Knowing I'm covered for failure of the product and don't have to lug it back to the store is "sleep insurance." Haven't had to use it on the Sony, but a laptop I bought, we south on me under the Geek Squad warranty and the replacement was no hassle. Even got a slightly newer model of the same product (Lenovo) as my model wasn't available. No hassle. I know some have complained about Geek Squad service, but my view is it's a local issue, not one of the program, and I've never had an issue with level of service with my chosen store (I have 3 I can get to in about the same time).

The 2-year Geek Squad protection gave me peace of mind. They were helpful, fast, and professional when I needed support. I highly recommend this service to anyone buying tech products. Totally worth it!

Whenever I need help tech support Geek Squad is there to help very knowledgeable and always help me out can't go wrong I recommend getting out from Geek Squad if you can't figure things out

Picked the geek squad protection with my new 70 inch TV. Can’t go wrong with this warranty. Hopefully I don’t ever need to use it but the cost is definitely worth the cost. I bought the new Tv due to an accident with my old tv that would have been covered if I had this service in the 1st place…

Haven’t had to use and i hope i never do but glad i have just in case

Great protection, but read the fine print, there is alot of ways they can get out of covering your items

Great Service! Delivered on Time! Met my Expectations!

Hope I never need it but peace of mind if I do!!!!

Great to have a warranty beyond the basic one . Price was good.

Gives me the peace of mind just in case something were to happen

The extended warranty gives me peace of mind. Hopefully I won’t have to use it.

Didn’t use this much but its helpful if you can get it

Excellent price for 5 years of protection against any situation

Very easy to receive I would buy again soon with np.

LOVE LOVE MY TV IT KEEPS ME HOME AND OUT OF TROUBLE. HIGHLY RECCOMMEND THIS FOR YOUR NEXT PURCHASE OF A TV.

With how complicated tv’s are now I think this extra warranty gives great piece of mind

The insurance agents were beyond expectations, and the all services for claim was easy, fast amd gentle

They are genuinely good people but they couldnt help with what i needed.

Standard protection is a must to keep your quality items in Tip-Top shape.

I have to say I was quite satisfied with the service. I brought in a TV that I was experiencing audio and video issues with within the time frame that my geek squad plan allowed. The team at the desk was kind enough to explain the whole process and made mention that it can take up to four weeks for repairs/evaluation of the TV but that it can be as fast as two weeks - I got a response with five days! Sure enough they honored the value of my previous TV model and credit me the value to pursue another television since the model I originally purchased did not exist. I was quite impressed and it was as smooth of an experience I ever had at BB.