Customer Ratings & Reviews

Provides some peace of mind when purchasing expensive products!

Great product and excellent customer service. The extended warranty is a must and highly valuable.

Install can be a stressful experience but you are in good hands with a geek squad install!!! Courteous and knowledgeable describes the process. Definitely dependable and efficient!

Geek Squad provided great service with my replacement tv but it would not accept my 55" tv at the store. We went through the whole process of replacing my tv when someone from Geek Squad said I would have to take my tv home and have a Geek Squad member evaluate the tv at my house. I actually completed the tv replacement over the phone with no visit needed and received my replacement tv within days.

Always buy the warranty people, always a safe bet and have had no problems with it

I always try to buy the insurance plan because you never know when you hide them.Will break down and the geek squad works for me

The agents came out and mounted my tv and also connected all my devices, they were very prompt and courteous!

I bought it because the price was very reasonable. Hopefully I'll never need it. The true test of how good it is will be if I ever try to use it.

I am a warranty type of person. I have had to use the geek squad warranty on a previous television. I was really glad that I had it. The IT tried to walk me through a few things and found that the peace that was no longer working was not replaceable so we ended up with a brand new TV. Without the warranty and having access to a service rep, I don’t think we would have known how to fix it. Plus, the fact that they no longer made the part to fix it, we would’ve been out of luck.

Geek Squad is always good to have if ever needed. I've hadn't had to use this at all. I have for 5 years. It wasn't expensive either.

Seems I always get Geek Squad warranty n never need it but it’s better to get it n hav it n not need it than to not get it n then need it Better to b safe than sorry

Great service. I will always add this service. Products just aren't what they use to be

Luckily, I have not needed to use this coverage or plan so far and I'm helping that I never will, but it is very nice and comforting to know that it is there. Should I need it? And I can say from experience in the past that the geek squad is more than qualified and knowledgeable to handle any issues that you may have and need to express.

The most famous consumer tech-support service is undoubtedly Best Buy's Geek Squad. Geek Squad is also arguably the most polished computer-help service, offering not only online help, but in-store and at-home repair services, too. It's also the least-expensive service I've tested and includes a license for top-notch security software. Geek Squad technicians, on the whole, delivered the best results among the services tested, and they didn't pester me to purchase additional products.

Nothing, I was hoping I can get to use Geek Squad in the near future. thank you!

Everyone I spoke to was fantastic very polite very knowledgeable just the whole customer service they work great

I love to always get a Protection for the years cause you never know what will happen. It’s better to be safe than sorry.

I bought an open box tv. All my purchases at best buy are made with the 5 year warranty. Best bargain by far in this inflation climate we are Experiencing.

Had an issue with my tv and no questions asked and they replaced it for no extra charge

My tv had went out after two years and I remembered I had purchased the Geek Squad. They replaced the tv and schedule delivery/pick up and the morning of, I get a voice mail, our guy is sick. I took the old and picked up the new and received a $20 gift card for my troubles.