Customer Ratings & Reviews

Got this protection for my TV. Haven’t had to use it yet.

If you use any sound bar besides Roku if you use the ARC connection and your remote controls your soundbar and the TV your volume will jump three to four increments at a time. If you use the optical you have to use a remote for each one, and if you use the auxiliary cord which is low quality sound it's fine

Thankfully I have not had to use the warranty but having it is definitely a peace of mind. Great price for it as well! It covers everything I would need it to!

Bought for an insignia 43" non-smart TV - hope Best Buy and Insignia are listening because not everyone uses a smart TV and like the privacy of a non smart to add a Roku to control what a manufacturer can discover. But the 5 year geek squad I probably won't need. I like the store brand better than others.

Best Buy offers the best warranty. I will not buy electronics without purchasing the Geek Squad protection plan. I’ve had a few large purchases that failed and Best Buy repaired or replaced my items just as promised. I suggest the extra expense for the protection to all my friends and family.

Haven’t had a chance to use this. But I’m sure it works.

The geek squad is my go to team for everything. I buy all my products at Best Buy and cover it with the geek squad full protection plan

Hard to beat coverage and ease of use. Come in handy a few times.

I’ve been using geek squad for all my purchases for the past 4yrs and it’s amazing the coverage you get at Best Buy with this plan take it form someone who really doesn’t purchase coverage for her items because there’s always a catch with all other companies but Geek Squad is amazing truly recommendable.

Worth the extra dollars. Had purchased plan when we bought our wall mounted tv, Samsung 75". After about 4 1/2 years the set started to go bad (white dots on screen). lived with that for awhile, the found the protection plan. Called for a tech to look at the problem, took the units numbers, to find a replacement part. Part was not made anymore, so, the plan replaced old tv with a new one. purchased protection plan again for the new tv..

Everyone I have ever talked to in the store was very knowledgeable and polite. They have installed a car stereo for me before and I currently have there insurance for a tv just in case something happens.

Thanks for the fine folks at the Florence Best Buy. We have bought so many appliances and TVs and more and we always take the five year warranty. We’ve only had to use the warranty twice over 20+ years. But it’s always nice having peace of mind, if anything does happen.

It was for a peace of mind I bought the protection plan, but I'm a bit skeptical as to the coverage detail that the sales rep told me that "ANY problems with the TV, I can get an exchange for same model TV or if not available, can get full refund on the TV with credit issued on bestbuy gift card", which does not seem so as I am reading a lot of different reviews about the coverage for this service. I guess I have to be content for the fact that I am definitely covered for repairs (which I am also finding reviews saying that coverage doesn't repair internal screen problems?), but would be nice for the sales person to be better informed or be honest about the coverage, not conning the customers for their own sales quote.

A must-have installation and set up was great connected everything including sound bar checked all connections and make sure everything was a great condition before leaving And I have the peace of mind known if anything goes wrong I am covered

The extra warranty is well worth it my tv suddenly died and with the warrant they gave me a new tv!

Thank you very very much may God continue to bless you

No one can beat best buys services. Think, if they can't repair an item fairly quick they hook you up with new unit. Yeaaaa.

I have used the Geek Squad in the past, and they have been very helpful. Knowing that you have someone to call when something happens to your product is a relief.

Geek squad is there when you need them and hopefully we will never have a problem

Love the service privided at my local store. They always help assist with my needs!