Customer Ratings & Reviews

So glad I subscribed to this service, very helpful

I haven't needed to use this plan, but I'm definitely happy I bought it. I financed my whole purchase at 0% using the BestBuy card and the added peace of mind is definitely worth it. Living in the city (NY) without a car means that, in the event of an issue, it's a HUGE issue getting a TV around. This plan alleviates that concern, and I'll get it every time.

I love the geek squad protection if there’s ever any issues you bring it they fix it or replace it

I bought 3 TCL tv's online and used the curbside pickup. I was greeted quickly when I arrived. They were very professional and courteous.

I've only had to use the geek squad a couple of times. And each time they we very helpful.

good service. easy to use. no complains. i used to my Tv

great deal will buy again best buy had everything we needed for the office

First time trying xumo tv. Its great. All apps in one easy to use ui. Tv has hdr. Great features at a price that is more than reasonable.

Not really certain how to review this since I haven't had to use it? Honestly I don't know why but for some reason I'm not uncomfortable at all knowing that a squad of geeks are at the ready to aid me in my time of need. Thanks Geek Squad your the coolest!!

I generally purchase protection plans for large ticket items and for smaller ticket items if the costs of the protection plan does not exceed 15% of the purchase price which is still a bit high. I have had to use the benefits of a protection plan before and for the most part it is worthwhile. Seems that the satisfaction level is largely based on the store's management policies and store reps. In a worst case scenario it's good insurance if you have product failure and or need support service.

Reasonable insurance plan for 5 years for my new TV unit

Haven’t had to use this, but have faith in my local Geeks who seem to care and know about these tech items. Don’t really like how the prices of these plans keep getting jacked up.

I bought a floor model OLED LG 55 inch TV because the price was too good to pass up. I bought this warranty because it was an floor model, I usually don't purchase an extended warranty. Im so glad I did. There was burn in on the wcreen when I got home and the geek squad came over and replaced my screen within a week. Amazing customer service and amazing warranty! Thanks geek squad and Best buy!

I love the 2 year replacement option better, it's not offered on the TV's. I've gotten 2 out of 3 bad TV's from Best Buy in the last 5 years and had I not purchased this, I would have been out my money. I suggest if you are buying a TV, just pay the extra cash and get a good named brand one like Samsung or Vizio. DO NOT go with the Toshiba or Hisense TV's, they SUCK and you are throwing your money away.

Bought it for my Sony which probably I won’t be using due the Sony brand is an excellent one. But due to so many power outages where I live, I choose to play safe with my Sony. I previously gad for an LG and used once, and it’s a very good warranty.

Got the extended warranty on my new TCL. Well worth the money in my opinion as I am not familiar with the brand coming from an LG.

I purchased the 5 year Geek Squad Protection but cancelled the service because I returned the television that I bought it for.

Very helpful when they are needed. They are very kind

Geek Squad Service is your modern day Mod Squad. When the going get tough. Geek squad pull the rabbit out of the hat and the tough get going. Geek squad, like Mod squad give you and your products, purchased items or services and warranties that much needed burst and boost of complete added protection. You can't go wrong or astray. Geek Squad Standard Protection will make your day..

They were fast professional and courteous and explained everything to me.