Customer Ratings & Reviews

Not worth your money! We purchased this only to find out it would only cover if like the light bulb inside the tv went out. Just take care of your tv !!

This is a fake warranty. When I bought 65inch tv , if something happened to it they promised to replace or repair. When my tv screen damaged and called them, they told me not to coverl

I spent the extra money to protect my TV and wallet if there was anything to happen to it. Google the internet stuff and how to connect your TV in the ways that you want. My 3 month old 50' smart TV happened to get it's screen cracked. When I called to see what I could do, I immediately was stopped during my sentence and was told by the service member, "We don't protect your TV from a cracked screen." Really? Why would you buy a protection plan for a time like I am currently experiencing, only to be told that what I thought I was buying is actually an unprotected plan.

Would give 0 stars if possible…. Not a true 5 year warranty by any stretch of the truth… Product fails after 1.5 years… warranty over… Source crap products and then not back the warranty coverage sold to make the purchase usable for 5 years… False Coverage in the title…

They are ignoring my requests to fix TV. Told me to contact manufacturer. Manufacturer says it’s out of warrantee and to contact Best about because I purchased extended warranty from them.

Very very disappointed with this product display started turning off just after my protection plan expired. I dont think i am to buy any more products from best buy. I am done with tjis disgusting sevice why product goes bad just after protection plan? is this a bad or bad refurbished product?

I’ve purchased this before for my washer and the service was fair. I’m giving it another try for now

Was able to use the warranty for any physical damages. Would score this 0 if I could.

Please be sure you understand EVERYTHING that it does and doesn't cover. I've had several agents try to be vague on purpose.

Was lied to by a store employee into purchasing who said covered anything very unhappy then when my son broke it they didn’t fix it so I returned the plan wish they had been upfront

This extended warranty covers nothing, basically. It is just a pure waste of money.

Bought this spent about 6-8 hours calibrating colors to get a decent picture. Gave up and returned . Maybe I had a bad set . But any fast motion was horrible . The blacks are light grey to navy blue. And lastly on dark movies the blacks areas turned in to black blocks which stands out to me . The 4K market needs to go a little farther on the picture and work out these bugs . Sadly my older set of which were top the line of their day 4-5 years ago out preformed this on motion/ and clarity . But these have the color but Bing big time soap Oprah effects to achieve a happy medium

This dont cover do to crack or damages but cost over $200 for basic manufacturing stuff. I will not be purchasing any more tvs from best buy with these weak warrenties. I think they lying about it anyway. Went down hill when they got rid od reward statuses. I will be purchasing 80 inch some where that cares about customers needs.

I thought Geek Squad would help when LG TV died while under mfgr warranty, but they do not. Lot of time, effort and phone calls. Still wtg 2 months after t.v. died.

Had this tv for 4 months and the led backlight has gone out. Can’t even make it through 10 minutes of on time without it going black.

Its not worth it to get Insurance on a 43inc and up Tv because geek squad will tell u they cant take your tv they gotta have someone come out to your house and they won't exchange your tv

Tried several times to contact “Geek Squad”! Every time I called, there was 20 to thirty minutes, wait time. No one could help me with my problem. It wasn’t worth the money I wasted, for Geek Squad protection. What a waste!!!

Don’t buy the protection plan it’s not worth it . Geek Squad is great with other items , but my tv fell no physical damage other than the screen was showing colors when it came back on and they refused to fix it . I had to purchase a new tv .

How would I know if it’s going to be good,especially since I gotta print it out myself at home to have a copy!! The customer is not first anymore

How would I know if it’s going to be good,especially since I gotta print it out myself at home to have a copy!! The customer is not first anymore