Customer Ratings & Reviews

We have bought geek squad for most of our items. The items that really disappoints me when buying protection is the laptops and computers. When I took 3 back to get fixed. The remedy I always get from the geek squad, reset to factory. All the devices they want to reset to factory. They don’t even want to deal with the issue. To them, reset to factory and if it doesn’t work, then we will work on it. What kind of solution is this?

The use of this service for my tv was awful. It was no longer working with the applications I bought it for. They sent it away updated it, and still does not work. Not sure why I paid the premium for this service. I would not recommend anyone buy this service for the TV. Definitely a scam.

Requested tv service instead said i would recieve a gift card that i still have not recieved

I have had my home theater system worked on, replaced and worked on again. Still does not work, after 5 months.

I was very disappointed in the way I was treated with this plan. Which was not explained by the rep. And they would not help me when my tv went out. During the pandemic. Not consideration. Very disappointing. Reached out to Corporate and no help there either the rep was very rude unprofessional I was really shocked by the behavior. Took my money.

To expensive and instore personnel should communicate MUCH better with the techs that come out.

Audio sucks! Internet channels audio keeps going. Even after restarting with restarting. This tv is a lemon! Need a total replacemen

Geek squad or warranty for item. Just keep the warranty

Because I was having a problem with the reception at my home and the price I paid for the TV, they would not send someone out for home service. I have Geek service on my computer and my printer and have never had a problem getting the service I needed. This is the first time and hope it is the last time because I like Geek service.

This additional warranty are trash, my tv fail 1 month after the warranty expired and nothing they cant do. They should call 1 year warranty because the manufactured doesn't count, they representative told me nothing we can do, pretty much i have to buy a new tv. Worthless

Being bounced around and I have a warranty awful service

Why is Best Buy Service cost so much more than other stores that sell same items & service cost is much less?

Not happy with it. Keep $50 us to death. Had them come to hook up Eero net something to Help with streaming and internet. Guess what they can’t connect printers. My google home is not connected either. I have to wait two and a half weeks for printer person to come out now.

First time I had to use this they just told me to call the manufacturer.

Called Geek squad the same day I got my TCL tv, sidney was rude and no help. I returned it and canceled my complete order.

Have not had to use them to be able to review them

Learned that buyers had problems with Geek Squad and the Protection Plans. We returned it.

trying to get answers to what is covered is impossible waited on the phone for two and half hours on the phone and when a live person came to the phone she hung up on me in less than 4 seconds service sucks

The geek squad never honored my 5 year extended warranty after the TV malfunction two years after purchasing it. The geek squad tech never showed up to the second appointment. never again with Best Buy.

Initial install, came back a second time to figure out a problem with the remote. They wouldn't trouble shoot over the phone, and took 1 week to schedule a visit.