Customer Ratings & Reviews

I always get the Best Buy warranties, they are great, never had a bad experience when i had to use my warranty. Worth getting.

How do use it once for a completely different product and they took care of everything without hassle!

5-year Standard Geek Squad Protection is a no-brainer. Covers just about every incident that could happen to the equipment.

My last tv screen went black and I thought I was doomed. Here goes another $1000 on a tv. When it wasn’t even that old! But I have to thank my past self for buying geek squad. They were able to order parts and have them shipped. We were serviced during the pandemic and they took all the precautions! Ultimately my TV wasn’t salvageable so I was given a credit toward my next purchase! High recommend to everyone.

My Geek Squad service is very awesome and the delivery is very seamless ! Have never regretted buying from Best Buy

Haven't had to use Geek Squad yet which could be a good thing!

I'm an electronic dummy. I'm still stuck in the 70's and 80's. Like an old Hippy. This Insignia Fire TV I purchased leaves me in Awe. I am so happy with it it works great

Good in-store service. Product was unopened and no box damage.

I allways get geek squad.very good .you thay can't fix you product you get a refund. Are the same product. No hassle.

Weird thing to ask for a review on, but okay. We basically got this as insurance because we were getting a tv delivered and the contactless delivery nulls the usual delivery-related insurance. So covid19 safety won out and we got this to be safe. Didn't need it for the delivery (that went well), and I suppose we have it in case we need it going forward. Hopefully we don't. You know how it goes.

Nice tv picture quality but you have to sign into samsung every single time you do anything on this tv because SaMGSUnG suksballs

Provides peace of mind for any sorts of incidents! The squad member helping me definitely made it clear what was covered so I could be confident in my coverage.

Once again always get it. if you can afford something from best buy then dont cheap out on protection for those products. VERY IMPORTANT

My review of this service is positive. They helped repair (resolve) an issue with the screen even after my moving it and having that piece of mind when purchasing a $5K TV is important. I know all of the reviews tell you that the geek squad protection is a scam and just a way for the store to line their pockets, but when you spend this much on a TV it is worth it and much easier than going though manufacturers warrenty. If I had listened to the critics then I would be without a working Tv right now

Great customer service support I would recommend it

Excellent service even when facing complicated account issues (I have two accounts and the protection and television ended up on different places.) My original television couldn't be fixed so they issued me store credit to put towards a new one. Definitely worth the money.

The geek squad are amazing. They know their stuff and they are very helpful

Protecting my investment on 4K TVs is a must, and purchasing the Geek Squad's 5-year warranty on each TV is a no-brainer. I did this in the past and it totally paid off when my much older set had issues before the protection plan was over. They replaced my entire set with a brand new one years ago. It pays off in the long run, trust me!

I haven't had to use this yet, thankfully. Bought this coverage with a brand new LG OLED TV. Seemed like a practical buy given the price of the tv.

We still have this tv and we haven't had any problems with it i recomend this brans