Customer Ratings & Reviews

I'm an electronic dummy. I'm still stuck in the 70's and 80's. Like an old Hippy. This Insignia Fire TV I purchased leaves me in Awe. I am so happy with it it works great

I always practice what I preach. That is, when buying electronics or appliances always purchase an extended warranty. It's worth the investment. Get it for the maximum time that Best Buy offers. You won't regret it. At least I haven't yet. I had a lot of items go down but with that extended warranty, I would just call and the problem would be solved quickly.

There guarantee is 100%. Always helpful. There full of knowledge and ready to help you out to 100%approvals

I have always purchased Geek Squad protection on devices through all the years. The few times that I have had to use it was perfect.

Used mine on a floor Model tv Turns out it had an issue that rebooted it every 30 min. Was totally worth it

I normally do not purchase extended warranties. However, I have purchased a few now at Best Buy. I became a firm believer when a camera was accidentally dropped by my daughter. Camera was fixed, and good as new. When it came time for the 5 year purchase, it was to cover a large screen TV. My savings on the TV more than covered the cost of the plan. And for what the TV cost, it was very affordable peace of mind. May not use it, but I have it.

Very dependable. Gives you a peace of mind for the coming years knowing your covered

1st TV was faulty. Got new one shipped out and no problems with 2nd unit

Very helpful. They make it very easy Incase of a damage

[Employee of bestbuy] As a best buy employee our geek squad protection on this product is definitely worth it for my partner and I. I feel confident in knowing that if our TV falls or the screen goes out, we will have multiple solutions/options in the future.

It’s best to have protection on the things you buy because you never know what can happen to the things that cost a lot! I love this protection very much and it has helped me a lot aswell

Well worth the cost - Time frames for certain repairs are always going to be subject to delays - Bottom line is though, Geek Squad stands behind their commitments and will continue to work on an issue until everything is up and running as good as new - People just have to keep in mind, everything isn't instant gratification... as much as we would like it to be - Robert C

as you know technology has the 50/50 chance of going bad. i've never had an issue of my stuff going bad as of yet (knock on wood) but I like the ease of mind knowing my product is secured for years to come. price is always a great deal with bestbuy, mid as well purchase it if you want to avoid the hassle of when unfortunately it does happen and you feel your money is now going down the drain.

I was very happy with the expertise the two geek squad members who installed my Sony tv and removal of my old set

Had to use it on a 3 year old TV that developed pink hues all around the edges. Basically got the amount I paid for the TV to purchase a new replacement tv. Pleasantly surprised at how smooth the entire process was.

I bought the coverage for my open box TV. I haven't had to use it, but I suppose the peace of mind is worth the price.

You must have Protection; we never know if items will stop working shortly. Technology is improving; however they are not perfect.

The reason for the 4 stars is because of all the problems trying to set up the appointment to come out and install the Tv. I purchased a 55” smart tv. The installation appointment was changed 3 times. Other than that the service was great!!

The sales rep highly recommended adding this package to my purchase.

Provides peace of mind for any sorts of incidents! The squad member helping me definitely made it clear what was covered so I could be confident in my coverage.