Customer Ratings & Reviews

we have not had to call them yet. We did on a previous device and they fixed it promptly at no cost

Havent used it yet but im sure its great by the sounds of it

Geek squad service has been great so far. They helped me out in store when I had questions.

It is worth the extra price for the extra warrantee. Highly recommended.

For the price worth it. Protects against basically anything i think

I bought tv mount and set it up on the wall by my self. Geek squad thank you.

Having this warranty with Best Buy gives a great weight off your shoulders. The customer service and help alone is worth it.

Bestbuy technically support is the best Geek squad is very reliable

Overall a great TV with a high quality image. Removed 1 star for a slightly awkward home screen and a remote that doesn't include a microphone to search for things via voice command.

I can't believe after 1.5 years our TV went black. Geek squad came out. They did a wonderful job checking our TV and ordered parts. Geek Squad was kind to our dogs, house floors wearing shoe covers and especially to us the owners. Would recommend using them After the parts arrived Greek Squad came out again, Installed the parts, but TV still didn't work. Because we had Greek Squad protection warranty the purchase price was refunded by Best Buy card within 1 week.

Service's great staff was very helpful and informative.

I always get the geek squad protection plan. It was a breeze submitting a claim 2 WEEKS before it expired. Geek squad attempted to repair my tv and when they couldn’t I was given store credit to purchase a new ones no questions asked.

Floor staff uplsold me to the 5 year protection plan. Hopefully i dont regret it

Lots of people hate on the extended coverage programs but for an OLED TV, GeekSquad is a must. I wouldn't even consider getting an OLED if not from Best Buy, The coverage is the best in the industry, and DOES cover dead pixels, as well as burn-in. Highly recommend picking it up alongside your electronics purchases if the cost of replacing the item would be excessive or a burden.

Definitely worth having the protection incase anything happens.

People are very helpful very beautiful customer service

It was very good experience in the store employees cooperate and the way they display the items it is so good

The warranty plans are good from Best Buy. I had to send off a tv and they couldn’t find a problem with it. Shipped it back to the store and when I picked it up it was doing the same thing. The manager went ahead and gave me store credit for the TV. I love Best Buy’s customer service.

We bought this for our previous TV. It failed just a few months before the protection expired. I called the Geek Squad, described the issue and he told me it was not repairable and I could exchange at the store. We bought a more expensive TV and only had to pay the difference. Very smooth and easy transaction. And very much worth buying on expensive items.

The best thing the Best Buy includes is the guaranteed of the products.