Customer Ratings & Reviews

I have not had to use this yet (just bought the TV), but I have heard nothing but good things about this service. And at only $49.00 for 5 years I thought it was a real bargain.

I haven't had to use it for this product, but the Geek Squad has never let me down in the past.

I had an agent come to help with some dead pixels on my TV. He was polite and efficient, giving me all of the advice I need before ultimately replacing the product. Highly recommend for peace of mind!

Overall a great TV with a high quality image. Removed 1 star for a slightly awkward home screen and a remote that doesn't include a microphone to search for things via voice command.

Best company ever, So very blessed Best buy is the best. Thanks again Pastor Bradley Fields

They treat me very well and has the patience to do it, excellent service..

Love the comfort of my subscription. I did not need support to mount or get the new Samsung 32 inch TV up and running. I may have to call them as the HDMI cable and this cable to the DVD player is an accessible so I’m going to have to put a new end on it.

I would hope I never need to use the geek squad The TCL TV I purchased seems to work fine

It’s a great protection plan, customer friendly and

I haven't had to use it yet but i love having the option to use it if i were to need it.

It’s a protection plan, I mean what can you really say?

The agent set up my TV and downloaded all apps for me!

Purchased for our other tv, same idea as we have young kids and it is not a good day when the living tv gets smashed and you have no warranty/protection plan and end up spending 10x as much if ya buy the plan rather than a whole new tv.

Awesome extended TWO Year warranty. Love the Geek Squad warranties. Because typically if something goes wrong during the warranty BestBuy will just swap it for a new unit versus wasting time waiting for a repair! Well worth the warranty for peace of mind!

Good in-store service. Product was unopened and no box damage.

Absolutely excellent decision as my TV needed a repair within 12months and completely replaced within 24months. WARRANTY was well worth it as the service was great and the replacement went so smoothly that we had new TV on the wall within 3days.

Love this tv. It was bought to replace an older model. Apps work great. Make sure you have a strong Wi-Fi. The tv picture from Sony always looks great. Didn’t adjust anything out of the box. Very satisfied

The associate was very knowledgeable and friendly i will definitely come back to buy from this location.

I'm a big fan of the Geek Squad protection packages. They replaced a 65" LG OLED C6 TV a few years ago due to burn in and the replacement process was hassle free and went very smoothly. On a side note, the standard warranty included with LG OLED TVs does not cover burn in. I purchase the Geek Squad Protection Plans on all electronics I buy from Best Buy.

Agents lead me to the right product for what I needed