Customer Ratings & Reviews

Moved a couple times over the last two years. TV stopped working and BB replaced it fast.

Usually I don't get add on protections except at Best Buy. I trust that they will honor their products. Years ago, I got a defective drive and I was offered either my money back or a brand new one. Since then I've always gotten Geek Squad protection.

I purchased the protection not actually thinking I'll ever use it, but when I had to use it I was pleased to see that it was worth the cost. My TV went down and after the Geek Squad came out I literally was given credit to get another TV, no questions asked.

They were backed up so I had my son in law install and set TV up

We wish that we purchase the 5-year protection with the TV purchased in June 2023.

Always good to have with appliances! You just never know what could happen!

It’s the perfect size for my son’s room. Overall good quality picture. Perfect compared to pricing

Such great quality! So clear!! I could not be happier the quality when playing games is insane.

The Geek squad was great from start to finish. Processed my warranty tv replacement and reinstalled when promised. No complaints, loved the convenience. Thank you.

Geek squad is a must if purchasing electronics it really is a life saver if anything unexpected happens!!

THE GEEK SQUAD IS A GOOD VALUE. IF YOU VALUE PEACE OF MIND.

Great piece of mind warranty. Parents used before on failed TV no issues what so ever.

Although it took alot of holding of the phone & waiting in line at the store, all in all, I'd recommend this protection plan. If it weren't for the 2 year plan we purchased, I'd have to fork out at least $500 for a TV comparable to the one we had that just gave out. Instead, we received a $400 gift card to use towards a new one. I paid $150 out of pocket for the difference. Not bad at all. In fact, this time around I paid for the 5 year protection plan. It could use some streamlining as far as customer service is concerned but still worth the trouble I went through.

I understand that the consensus is never to buy an extended warranty but, like every other insurance policy you will buy in your life, you'll pay and hope you never have to use it. Depending on item bought, I just consider the cost of the 'protection' as part of the item's cost. IF something goes wrong, there is no chance in he!! I can pick up a 77" TV, put it in my car and get it to the Geek Squad for diagnosis and service.

The customer service I received was favorable The geek squad replaced my TV with a newer one and delivered it right into my living room. They were friendly.

I never used the tv. As the TV was returned, defective. But, the customer service, was very good.

Geek squad installed my television flawlessly and was very professional throughout the entire process.

Always excellent make sure that everything is taken care of. A very flawless customer service as well

The geek squad agents did a great job mounting my tv and hooking everything up plus a some basic training.

Always get the geek squad with my electronics. Its paid for itself time and time again