Customer Ratings & Reviews

Love the Geek Squad. Haven't needed thier service very often as I like to purchase top quality products. When I hVe needed them, thier service was top notch.

5 Year Protection Plan is excellent and delivers as promised. My old TV, with a 5 year service plan died after 4 years and the service plan replaced the TV with a new TV.....very satisfied.

Great feature to have when purchasing products at Best Buy

Well worth the money for this plan. A few years after buying the TV the picture went out.. Geek Squad came to the house in two days. Couldn’t fix the TV so they gave me a new replacement TV. No charge. I will also by their service..

Warranties are always a plus in my eyes and overall good for business and that’s a 10 in my eyes

Amazing and good service, I really like their knowledge

the 5 year plan is worth the piece of mind. i had an issue with my 55 inch television after two years and contacted the geek squad and told them what i was experiencing and the parts were sent directly to me and then an appointment was coordinated with me and repaired in home. i highly recommend the plan.

I think that ut is great knowing that if I have a problem that I can take it to them for help.

Haven’t needed to use this particular plan yet (yay) but in the events I actually have had accidents in the past, this plan has saved me money and customer service is great.

Haven’t needed to use this particular plan yet (yay) but in the events I actually have had accidents in the past, this plan has saved me money and customer service is great.

Thankfully we had a protection plan, as our less than five year old television failed. We were able to upgrade to a new TV at no cost. Best Buy provided excellent advice and service.

Yes, indeed get it because if something breaks down that you purchased after the manufacturer warranty this one kicks in and let’s be honest you know it’s gonna break down. Highly recommend.

I have loved having the geek squad very very awesome service but I believe the price to much and it u pay for it, it should be the total best for the white purchase of what it covers

They were in and out. But they said they don't work for geek squard. they are just on contract to do installs. in and out, took the packaging stuff too.

Never had to actually use the protection plan thankfully but having one on my products gives me some peace of mind in case something happens

The Geek Squad fixed my iPhones faster and better then the Apple Store and it was cost me less you can’t ask for more than that. Thank you Geek Squad

Great great great cover for safety never be an extra

We had geek squad before and loved the protection on our items as we purchase a lot of things from Best Buy and we have had a few items fixed and will replaced it if they cat fixed it

The Geek Squad service is always excellent, no complaints with them. The only part that sucks is how fast the protection plan deuterates. Used on a TV and within 4 months of purchase we lost a good chunk of the money when having to do a return. Not sure it is worth paying for, but was helpful.

Helped me just as I needed, was able to replace my TV with a newer version when the backlights blew out.