Customer Ratings & Reviews

Thankfully I haven't had to use this service as of yet, but there's nothing like that piece of mind should anything malfunction. I purchased this protection plan for a Smart TV purchase, and would recommend anyone making a high end purchase to get this protection plan. It only cost a few bucks extra and could really help should anything happen to your tech equipment.

Make sure you get the protection plus. You will need this if you have little kids.

Coverage for your TV is worth it. TVs don't last as long as they used to. Had a few TVs that quit working after a year. One year goes by fast and Geek Squad Protection replaced the TVs every time instead of having to spend hundreds on a new TV. Had some issues collecting on one TV but they eventually honored it.

When I purchased a TV through Best buy I was given a geek squad protection discount of $100 so I took advantage of it and have been using it the whole time. I've had surveillance cameras put up, home speakers installed and ethernet cable ran with this service this is an awesome deal.

I always believe in purchasing extended warranty on expensive items and this TCL 65" Q TV was no exception. In the past whenever I had problems with my other TV's, etc. the Geek Squad was right there to make things right saving me a lot more $ than the Best Buy protection cost. It really is a good investment.

They are great. Very Helpful. I love the 24/7 support they have. My son threw somthing at my tv but because I have the protection I can get the TV fixed.

Good expalanation for necessity of protection plan.

I have had this support for many years now and it sure has cut down all the frustrations of any problems with a computer and Ipad and more. My computers have lasted much longer with the Geek Squad help too.

My Samsung 65 Q80T screen failed in less than 6 months. I called Geek Squad and when the replacement part was unavailable then gave me full credit towards purchase and installation of a replacement TV. The replacement make my purchase of Geek Squad protection well worth the purchase cost.

I added the 5- year service warranty to my Samsung purchase just to be sure! But I’m thinking I might not have needed it with this product as everyone I speak with that owns products from Samsung are happy even years later! But I trust Best Buy and their guaranteed service! Great investment!

Help was great answered all my questions. Would use them again as needed

Fantastic service with good suggestions. They give suggestions based on what is good for us.

so glad I purchased the warranty and Geek Squad is so easy to work with!

The support when I came into the store was top notch. Incredible knowledgable and went above and beyond to answer my questions and concerns!

An agent brought our new TV to our hone and set it up. He was fast, thorough. Before we bought this TV, we needed a Tech to come to our home to check out the TV. A problem was identified and repairs made, all on our schedule. They came when we needed them. So grateful for this service.

Geek Squad was accommodating in that they replaced my 5 year warranty that was purchased in April of 2017 and gave me a new one that started with my new TV purchased October 2020, they had to replace since my old tv that I purchased in April 2017 was damaged when it was sent to be repaired by Geek Squad.

The most beautiful guarantee I have seen in my life

Its a basic protector but money well spent. Make sure you update your surge protection! We had an old protector that shorted out TWO tvs. We didnt know the first tv went out because of the old unit but we learned the hard way.

Haven’t had to use it yet, but from everything they say that you get, I am very glad as a single older woman I have it.

Uses it in the past and hope to have a seamless experience if I’m in need again.