Customer Ratings & Reviews

Bought the 5 year plan easy purchase. Good TV yeah

No mounting was done. Customer will do it themself.

Best Buy's Geek Squad Protection is the best value in the industry. I make sure I purchase their warranty on any product I purchase. The service is quick, reliable and well worth the money. You will be sorry if you don't take advantage of this great offer.

Very helpful great service excellent protection plan!

Bought five year for our expensive oled tv that was purchased on holiday sale. Used it to have techs virtually help me with some picture setting issues. Used some of the TV savings to get five year so don’t have to worry if need support.

Fantastic store With phenomenal energy. I always like to purchase my items And don't feel regret after

The children mounted my television it’s so easy to do

I have been dealing with Best Buy for over 15 years. I always purchase their Geek Squad protection plan if it is offered, regardless of what I purchased. I remember all too well the high cost of simple fixes on my computers before I became aware of Best Buy's Geek Squad. They will save you loads of money, believe me.

Great service informative they fixed my tv fast and searched rigorously for the parts needed to fix the tv

Hope not to use it, but its good to know it is there.

I get geek squad on everything over 100 bucks, it's the ease and confidence that you would expect. Instead of having to deal with the manufacture and getting rma #, then paying for shipping, waiting... non-sense I rather get this and if something does go wrong they handle it in the store usually with a swap out or equal value.

I have not had to use this protection as of yet however, I am sure they will take pretty good care of my product.

If I could give it 0 stars I would. I bought a 77" Sony OLED from them a year ago. My previous TV had been broken by a Toddler visiting my house so I asked the sales associate if their protection plan covered a cracked screen like a toddler throwing a balloon weight through the TV. He assured me that it would. Well... we moved and guess what, after taking all the precautions to make sure the TV did not suffer any damage, the screen cracked. Best buy now states they don't cover cracked screens on Sony OLEDs... I was conned into buying an expensive warranty for the sole purpose of accidental damage on a TV that is now useless. Beware, their sales associates don't know what they are talking about. Looking at it in the best light the sales associate sold us the wrong protection plan. In the worst light, he conned us into a membership with basic protection plan to get a bonus or some kind of kickback when what we wanted was the protection plan with accidental damage coverage.

A necessary add on when buying the Insignia tv brand. My orevious Insignia, which I loved, died after 4 years. And I did not have the extended warranty.

I was very excited when the agent told me that am qualified for new TV and I will also get a refund for the difference in price.

I had an issue with my TV. Tje replacement parts were unavailable. My TV without was replaced without a deduction for depreciation and without hesitation.

Are you really going to consider not getting the protection plan? Geek Squad is great and this plan gives the peace of mind of knowing that your purchase is protected outside of the flimsy manufacturer warranty that requires so much hoop jumping to get validated! Come on, for the price, it is a foolish thing to not purchase it.

They cleaned up everything after they were done no fuss just hard work

Upgraded from a 55” and it was a great decision. Love it !

I always get the extra warranty for all my electronics, We bought a 55in Sharp back in 2012 after 4 years the LED panel blew out and I had the 5 year extended warranty, The TV was not only replaced I was given full credit for the old TV and was able to upgrade to the newest model for only a few more dollars.