Customer Ratings & Reviews

TVs aren't lasting as long as they used to. Sometimes less than a year before they develop a critical issue. This takes the worry and hassle out of getting it repaired or replaced.

Great service just in case anything happens to my Samsung I will continue to keep purchasing from Best Buy the best products!

Although I normally pass on extended warranties, I purchased this because my old set, a Samsung QLED, went out after 4 years. I guess I was a little shell shocked since I usually get 6-8 years out of a set. We’ll just have to see!

I never purchase a television, or in that case, anything of worth without purchasing the Geek Squad Protection Plan. It is a wonderful feeling knowing that if anything were to happen to my television, Geek Squad has my back. They even offer free at-home diagnostics for televisions 55" or higher..

Promotes peace of mind regarding burn-in. (I was assured by customer service that burn-in was covered when I purchased my previous plan). I never had to use it with my 8 series LG OLED and I'm confident I won't have to with this panel.

They are really attentive and the support they give is very clear.

The agents helped out a lot took care of all the needs, I didn’t score 5 stars it took a while to get eveything done

Thanks for standing behind your product best buy have good prices on there products

I’ll give you five stars reading very good awesome

Anything to do with geek squad is awesome we have had to use service just a few times but when we have they have gone above and beyond! Highly recommend!

I have never gone wrong by purchasing the protection

The price for it was good but have not needed them yet butni do need a new battery in my beats headphone will update service after

This feels like i am reviewing geek servitude. haven't used it yet, but figured i needed it since 4 year old OLED had major burn-in issues. totally should be covered by mfr, but i guess they didn't anticpate a pandemic and that my burn in would be "CNN LIVE CORONAVIRUS PANDEMIC" not kidding

So happy to have this service. They have installed a TV, completed installation of a printer and wi fi in my home and installed a dishwasher. I have purchases planned for Christmas and Geek Sqaud is my definite go to.

The 5 year protection plan was offered and honored without any problems in an expeditious manner.

The warranties from the geek squad are always worth the money.

They have been available to me every time I have needed them!!

The warranty is a great comfort regarding both of these issues: We live quite a ways away and our summers are hot.

I buy Best Buy products all the time, from TV’s to cell phones... but what is most important to me is the peace of mind I get purchasing the protection plans. I know if something goes wrong I have a team of people at my disposal to help me figure out and fix whatever the issue is.

Replaced my laptop when i cracked at the hindge with no problems