Customer Ratings & Reviews

OLED televisions have gotten much better about image retention and burn in but it is still possible no matter what they tell you. Best buy service plan states in its coverage that it covers Burn in on OLED televisions and as far as I know nobody else does no matter what coverage they purchase. Televisions these days aren’t made to last no matter what brand you go with it and I’ve read tons of reviews of flagship TVs going dead with months of purchase and many just after the one year warranty expires. It cost a little extra but I feel better knowing I’m good for at least 5 years.

Just what I needed to make sure everything goes right a backup plan and it's five year plan is that backup plan..

Have not used for current tv but I have used in the past and it worked out to my favor. They came checked the tv and recommended it be replaced. I had one a week later and have always purchased tvs from Best Buy ever since

They are the best as far as service customer support really handled what needed to be handled and there is not Enough to say when some one goes above and beyond just to make you happy knowing it’s the same paycheck nothing extra then yeah great team !!!

[Employee of bestbuy] Love getting protection plan. It is always better to be safe than sorry. Definitely reccomend

The Geek Squad 5-year Protection Plan is a worthwhile investment, especially if you're purchasing an OLED TV. One of the main concerns with OLED is the potential for panel burn-in over time. With this plan, you get peace of mind knowing that any issues related to burn-in—or other defects—are covered for five full years. Overall, for anyone investing in a high-end OLED, the plan’s extended coverage can make a real difference in safeguarding your purchase.

Geek Squad is great! It’s nice to know I can call on them for repairs and questions!

Great TV, with good quality of both visuals and SOUND. We have a soundbar that we got from a friend when they moved but even before the sound bar the sound quality was amazing. 4yrs later we are still so happy with this purchase

I normally do not purchase extended protection for my own electronics, but since my purchase was a gift to someone, I wanted to ensure the recipient would not have to spend any money out of HER own pocket on MY gift if any issues arose. I guess you could call it peace-of-mind for both of us.

great way to have piece of mind nothing will break and you will lose money on your item bought. I recommend everyone get Protection because Geek Squad is very knowledgable,

The 2-Year Standard Geek Squad Protection plan is a great investment for anyone looking to safeguard their electronics. I’ve used it for a couple of products, and it’s been a lifesaver. The coverage includes repairs, replacements, and even accidental damage, which gives me peace of mind knowing my devices are protected. The process for getting service is simple, and the Geek Squad team has always been professional and helpful. For the cost, it’s worth every penny to avoid unexpected repair fees. Highly recommend adding this plan to your purchase for hassle-free protection!

Piece of mind for my investment. If anything we're to go wrong they'll fix or replace (hope to not have to use)

The protection plan makes me feel safe that the tv will be working in top condition for at least 5 years.

Great help is setting up the new iPad I bought for my father in law

I have used the Geek Squad and had. My problems solved without hassle and fast. Crew of the squad were well informed.

The Geek Squad service is the best in the business. I always by my TVS from Bestbuy because of the Geek squad service

I am so glad that I bought the Geek Squad 5 year protection plan! I've had a few issues with the device and the Geek Squad has always stepped up to the plate and hit it out of the park.

Geeks are amazing and should be supported forever and always! But thanks for having the unforeseen I don’t and fixing my thangs

5 years protection is a great thing to have if anything happens within 5 years i can have the tv fixed and that's great service

Warranties warranties warranties are they with it??? I can only go by my most recent personal experience and I have to say ABSOLUTELY. We owned a 2017 LG LED 4K HDR tv. We have been having an issue with it for the past year and a half and we honestly didn’t remember if we bought the 3 or 5 year warranty. After checking with Best Buy we indeed had warranty until 2022. Our TVs HDMI 1 port stopped working, the Ethernet port stopped working and every time we turned the TV back on all of our settings would be reset. Annoying. Also we could see faint vertical banding when the camera would move horizontally. Especially in the sky. Looked like vertical smudges. Geek squad came over and evaluated the TV. At first I couldn’t reproduce the banding issue but all of the other issues pointed to a module they said they would order and when it arrived they would come back and install it and it should fix all the issues. They said they would evaluate the banding when they returned. I found some content that showed the banding when they came back and they didn’t even bother opening the box of the part they ordered. They went ahead and deemed my TVs LCD defective and offered me a replacement. We chose a new Sony 950H as the replacement and we couldn’t be happier. WAAAAAAYYY Better TV than what we had. Being we had a great experience with Best Buy’s warranty. We purchased another 5 year warranty for this replacement. Thanks Best Buy. That was great customer service.