Customer Ratings & Reviews

I recently tried this product and overall, I’m quite satisfied with it. The quality feels solid, and it performs as expected. It’s easy to use, looks good, and seems durable enough for everyday use.

LOVE MY NEW TOSHIBA TV THE 5 YEAR WARRENTY WAS A GREAT DEAL

Haven't had to use the ins., but the peace of mind is there. Really inexpensive for the 5 yr plan. Thanks Best Buy.

Our 1 year old Insignia TV lost the picture. I was fortunate to have purchased the Geek Squad Protection. The technician came to the house, assessed the issue and ordered a part. He assured us that he would return the next week and install the new part. When he came back to install, the TV failed. He promptly said "You get a new TV". He gave us a voucher for a same/similar TV. We had to return the dead TV. We promptly went to the Best Buy store, turned in the dead TV with the components, and they directed us to the TV dept. We found the same TV, one year newer, and completed the transaction. When we brought it home and set it up, everything loaded up from the Amazon account, and we were able to enjoy the evening. We recommend the Geek Squad, they were very professional and very accommodating to our needs.

I hope I never need it but I feel good knowing I do.

can only be used once and after that it s void on any other fix from what on was told by greek customer service after the fact

Well worth it considering most new TV’s only last 5-7 years tops. This way I am covered and can maybe save money in long run.

I love my tv with all my Roku apps already on there.

happy to have the 2 year warranty as you never know

Repair man came out today to check out my TV not holding antenna channels. Great not to have to pay for the trip.

Usually extended warranty's are not worth the price, but with Best Buy I love it. When I had a problem in the past, Best Buy has taken great care of me with no hassles. They have made good when it counts. I may not get the additional protection, but for electronics which can have a high failure rate I always purchase from Best Buy and get the added protection. From what I have read and experienced their coverage is the best and typically the longest. I know of enough people who's TV has died after a year and a half (after the warranty), who were out of luck as they did not purchase the extended coverage. Also, I prefer buying TV's and many items at Best Buy vs all the competitors including Amazon who has given me terrible customer service.

This is a great thing to add to your purchase for piece of mind.Any problems they will fix or credit you full purchase price.No better offer out there the Geek Squad is the way to go

Makes purchasing a pricey item feel good knowing that if any should happen your gadget is protected and guaranteed checked, repaired or even replaced.

5 year protection for my devices?!?!?!?!?!?!? Sign me up

On time and Julian was a very nice man. Very respectful.

Haven’t had to use it, but always plan ahead. I have heard great things about the service of the geek squad.

Geek service stepped up and handled my screen protector installation and there quilty of service is amazing .b

Our tv's soind went on the fritz roght before my parents came in town. Nick helped us out over the phone to find a similar tv, but we couldnt confirm the availability of it in-store. I went in-person, scheduled a pickup delivery of the defective tv and picked up the replacement tv while I was there. Jason and Jennifer were awesome helping me out. Kim also called me to see how things went so far with the whole process. The return pickup was quick, but the credit took the longest...if you can help it, wait to have the Delivery team pickup the defective tv and replace your tv so you dont have to wait for any credit/refund. Based on your circumstances, you may not be able to go this route, but be prepared to wait a bit. Whenever I called the Support line to get an update, I was surprised that the information was slightly different each time.

Just what I needed to make sure everything goes right a backup plan and it's five year plan is that backup plan..

I've luckily only had to use the replacement plan a few times, but the times I have were a lifesaver. The first major time I had to use Geek Squad was on a fairly pricy monitor I bought. Less than a few months later it decided to spontaneously burn/break mid project. That same day I got it swapped. Not a few weeks later the exact same issue happened. This time it was easy enough to get a credit towards a new monitor that has served me well. Without it there definitely would've been more difficulty. I've also had issues with my TV but I bought the protection plan. At first I thought it was just a remote issue. Got that replaced no issues. A few weeks later it turns out there was a defective memory issue in my TV so I called and was promptly given compensation.