Customer Ratings & Reviews

Techs with geek squard or freindly and knowledgeable.

After my computer suffered a little accident the geek squad was there to fix the problem and it was easy to solve the problem.

Geek squad protection is useful or just in case it comes in handy.

Hands down the best of them all enjoy everything about it

My 1st and, so far only, experience with the Squad was exceptionaslly good. My rep was as honest and forthright as man born of woman can be.

I didn’t have to use it but I’m glad I bought it. Never know what can go wrong when it comes to electronic devices. I know Geek Squad protection would take care of me if I needed.

Had a small issue with tv out of the box, call Geek Squad, they were very helpful & made an appointment to come to my house to address issue,

Amazing protection! Easy to use and works really well.

Having the Geek Squad protection plan option is wonderful!!! A fabulous price also!!! Definitely worth adding on to any purchase!!!!!

I have had and needed to use BB's protection in the past. I would recommend it to anyone who is making a large purchase. For big ticket items, it is NOT a scam and totally worth every penny.

Great customer service and they help when you need them

on paper seems good. however , cannot really comment since fortunately have not had to use it yet.

This has been well worth the money. My TVs main board failed twice within 2 years.

Love that we have a protection still after the return date. I have had problems with TVs before after a year and unable to do anything about it.

The geek squad mounted my tv. I was very satisfied with the service.

I trust best buy protection and it has saved me a few times on my electronic purchases. It's a must have if you ever have issues with your purchases

Affordable helps when there are issues great product

5 year piece of mind for about $50. Haven't needed to use it, hopefully never will.

I purchased a TV with 5 years protection plan. After experiencing a problem, I contacted Best Buy, expecting support through the 5-year protection plan I purchased. To my surprise, they told me their protection doesn’t start until after the 1-year Samsung warranty ends, and refused to take responsibility. I then had to go through Samsung, who eventually admitted they couldn't fix the issue and ended up refunding me for the TV and taking it back. When I returned to Best Buy to get a refund for the protection plan (since the product was no longer with me), they said it was already "in use" and deducted money for the days that had passed, even though they never actually provided any service or support. they refused to give me support and pushed me to contact Samsung. Don’t trust Best Buy. They sell expensive products, and even if you purchase their protection plan, they’ll find a way to dodge responsibility. You're better off buying elsewhere.

I've used this service for one of my products and I wasn't pleased with the turn around time. The flipside is that my product was fixed and working properly upon it's return.