Customer Ratings & Reviews

When I purchased my first big purchase Tv, I found that Hisense had a great deal on one of their more budget premium options but I was hesitant because of quality control concerns. In the end there was a minor issue with the panel of my tv a couple years into owning it. When I called geek squad about the issue I was able to get my entire tv replaced!! They helped turn a curse into a blessing. Worth every penny.

I have been a long-time customer. My tablet was damaged I opened the package and dropped it, screen cracked and the service I received went so smoothly. I glad I had ins. coverage, but your geek squad took care of my purchase. I give them a 4-star rating because there's always room for improvement. Other than that, I'm very satisfied with the service provided to me. Sorry, I did not take pictures before and after of my tablet. Sircierly. MR CALVILLO

The perfect coverage!!!! Now I have nothing to worry about if my TV breaks!!!!!

The team we got were amazing. Professional, knowledgeable, patient. They never rushed us and spent time showing us the options and shortcuts. This team has been together and worked for Best Buy for a long time. Definitely recommend this service and will use again when we need to purchase any tvs

Reasonable price for a long warranty. It's only $10 more to go from the 2-year warranty to a 5-year warranty.

It's always great to have the protection needed for higher value products

Bought in the store with the TV.... clerk very helpful in explaining the great value this plan really is

purchased it but have yet to use it. The TV we have still works

So let me share my agony. Purchased my 23 yr old Daughter a 65” TV for Christmas. It was really for my 1yr Granddaughter…SHHHH! Well I mounted it on the wall, of course, and within a month or two they moved into another apartment without the roommates. Before place was remodeled for them they spent 3 weeks at her In-Laws. Well I moved them both times and when TV was turned on again after two moves, though seemingly perfect, the screen had apparently been pressed to hard at a single point and did not work. Not worth fixing. Bought her a 70” this time WITH THE WARRANTY!! Don’t make the same mistake I did :]

Glad to have this warranty just in case something happens w/ our new tv.

Great and reliable/ I always purchase the plan to give me peace of mind/ I always know I can come into the Best Buy and they will help me with what I have a problem with.

I love the extra feeling of security, knowing my product is covered!

Protects my TV for 5 years, that's longer than I'll probably even have the TV!

We got the 5 year warranty on an out of the box TV and so well worth it .. TV had a bad cooling fan when we first turned it on so we took it to Geek Squad and they sent it to Samsung and they replaced the Motherboard .. the TV looks and is amazing

Geek squad is amazing and Best Buy has treated me so well through the whole buying process. Even having to return a couple defective TVs. I wouldn't hesitate to buy this because of the white glove service. Even with other options like SquareTrade available.

I always have a great experience with the people at geek squad

Picked the geek squad protection with my new 70 inch TV. Can’t go wrong with this warranty. Hopefully I don’t ever need to use it but the cost is definitely worth the cost. I bought the new Tv due to an accident with my old tv that would have been covered if I had this service in the 1st place…

Haven’t had to use the protection yet and hope I don’t have to.

Tv looks great while playing games, BUT has a severe problem with judder/soap opera effect that is very distracting while watching tv!

What else is there to say. Easiest warranty program I’ve had. I buy it with all my major purchases. I make those purchases at Best Buy because of it.