Customer Ratings & Reviews

So far so good but again you have to have patients with the geek squad, they will meet your need, but they take too long.

I always buy protection plans from best buy on major items. One of the things that I appreciate is that as a best buy program member, my account is on file, so I never have to keep receipts. And I've found customer service at best buy to always be amazing. In many years shopping here, I've used the protection plan once. Funny thing is that it was on a portable cd player almost 2 decades ago. I had left the player in my car and let the batteries corrode. I didn't even know I had purchased a protection plan. Then 1 day I get an email from best buy letting me know that my protection plan was ending (and I think asking if I wanted to get a new plan). I went to my car, found the cd player and brought it back. They didn't even make those anymore at that time, so I was able to get a stereo instead. Lol. That was so long ago, I'm not sure if they even would do that anymore. But, it made me a loyal customer! And also convinced me to always buy the protection!

I'll be concise and to the point. My Vizio TV started failing just shy of a few weeks before the geek squad protection was going to expire. I filed a claim to make sure it could be repaired before the warranty period was up. Aside of some road-bumps in communication internally (Seriously best buy guys, your left hand should really know what your right hand is doing) they ultimately determined that due to short staffing during the pandemic, service was not available. As such, I was provided a full refund (via best buy in store credit) toward the purchase of a new TV. Let me repeat that: 2 years after I bought it, I was fully refunded because the product failed, and was able to buy a new TV. I will NEVER purchase another electronic here WITHOUT getting this protection.

These guys are top notch and would recommend any customer who buys a new TV to buy the Geek Squad Warranty. They were very helpful in explaining the operating system of my 86 inch Lg Tv. Noland made some changes in my hookups to make the system easier to use. Made some adjustments to the picture quality and explained what he was doing so I would understand why he made the changes. Made changes so I could just use my Dish remote instead of using 3 remotes for the TV, Receiver, Dvd and streaming. Don't hesitate to buy the Geek Squad, its worth it for sure. Happy Viewing.

It’s definitely worth the buy the geek squad protection plan just in case anything breaks

They have great service they are very well prepare for there job.

Great TV. Purchased 2 year Protection Plan. Lightning strike damaged TV 2 months before expiration of Protection Plan. TV will be replaced under the Plan. GREAT DEAL!

When I was with geek squad it was well everything went well

They are always there available, helpful and informative on issues that arise. I am lucky that I haven't had to use them too often but they are good at what they do.

Colors are great definitely as good as lg or Samsung tvs if not better!

Great price for 5 years of product protection. I would highly recommend this encase of any issues.

I haveaved $500 so far. And within a week of making a large purchase Worth it for me.

The 2-year Geek Squad protection gave me peace of mind. They were helpful, fast, and professional when I needed support. I highly recommend this service to anyone buying tech products. Totally worth it!

The Geek Squad is an amazing service, and it is the reason that we only purchase electronics at Best Buy. We recently had an expensive television's picture stop working. One simple, quick call to the Geek Squad resulted in a fast, in-home appointment. The television could not be fixed, so they offered us a current replacement, as we were still within the 5 year warranty period. When nothing that was available would fit into the space, they refunded our entire purchase price via a Best Buy gift card, instructing us to simply go to the store and choose any television that we wanted. They have setup home theater for us, so many times we have used them. Again, we would not even try to own electronics without their support. We always buy the maximum Geek Squad service, and on so many occasions, it has been well worth every penny spent. Love this service, love the Geek Squad's professional, knowledgeable technicians.

I think it's good to always purchase extra service and warranty protection for electronics/appliances and I got this one for a steal 2 years plus additional year warranty not bad and happy to have it

Reasonable price for the number of years’ protection. Hope I don’t have to use it!

I have not had to use it, but it seems like it would cover everything

My tv started smoking so i order another i picked my TV up the girl that brought it out was very pleasant and my aide helped her put it the Van that was very good day.

As we haven’t had any problems with our newly installed 55” Sony T.V. yet, I’m not able to honestly review the 5-Year Standard Geek Squad Protection plan. However, if the protection plan provides service that’s equal to our installation service, we’re not worried about our ever having to use it!

Never had to utilize, but glad I have this just in case!