Customer Ratings & Reviews

Reliable service for the price I paid. GS gives peace of mind.

The person unboxed my printer and set it up..He was very friendly.

We have had and used Best Buy Geek Squad protection before, it is great. Also a good value for the price

Always offers a quick response. Purchased a new TV an elderly family member and I couldn't be there to help. The squad walked her through the issue.

The installers were very professional. They were on time, removed the old broken wall mounted TV and installed this beautiful LG OLED. They showed me their recommended setting. Haven’t need to change any setting though I tried, but couldn’t improve anything.

I've never made a large purchase at Best Buy w/o the Best Buy Standard Geek Squad Protection service. A Best Buy Geek Squad Agent recently determined my Sony XBR-70X-850B had a bad panel / display after two years. I was provided a phone number to call for a replacement. Although I wasn't given "full credit" or what I paid for the TV two years ago, it was close to what I paid two year ago. I asked about upgrading to the Sony XBR-75X940D, and to my surprise, I was able to apply the "credit" towards a brand / model that was a "step-up" from what I had. Within 10 days, I had my new TV (Sony XBR-75X940D) delivered by two Best Buy Geek Squad agents and set up in my home. I won't ever go without the 5-year Standard Geek Squad Protection plan.

Felt safe with the added protection and warranty always helps

The agents set up my television and they set up a sound bar that I had had before and they connected remotes for not only the TV I bought but for an older TV as well as checked my Orbi mesh system Wi-Fi to make sure it was working correctly with the extenders they went out of their way to help me and they followed the Covid safety protocols they were very knowledgeable and assisted me when I needed a cable and I did not have one they were very very nice as well and extremely helpful. And I worked in customer service for most of my life so I feel that I’m qualified to read these people and I feel that they were absolutely the best part of your geek squad

Great idea to protect your investment just incase a accident

The Geek squad protection had to be activated for my Samsung 55" inch TV after 3 years. Plus side: I was able to get the value for the TV to trade in for another TV. Minus: once you have to 'activate' your Geek squad for the trade in you lose it. I think it could be argued that if the Geek Squad concurs that your TV can't be fixed and needs to be replaced after 3 years, why shouldn't I still have two years of Geek Squad Protection left? So I guess it's not so much 'protection' as 'insurance,' but def. better than having to buy a new TV flat out.

Hopefully I'll never need the protection but you never know.

The squad mounted the tv and ensured all was working before departing. Excellent service.

Feel better knowing if needed can use this extra protection for my tv.

I bough it because it includes damages by voltage and where I live the electricity isn’t steady

Geek Squad is the best. So helpful transferring old computer data to new and explaining the new Windows system.

I have used the Geek Squad several times and they have come through for me, so they are nice to have as back-up.

Definitely would suggest that 5 year warranty. Makes me feel safer with my purchase.

The Geek Squad Protection Plan is great! I had a different 65" tv thar had a problem with the screen. After just under a year, the screen went completely grey. I had the Geek Squad come and check the tv out. First they changed the PC board but that did not help. Next I got to exchange it for a new 65" tv. The process was fairly easy. The person that I spoke with on the phone to help me with the exchange was so nice and very helpful. She let me know my choices of tv's and put through my order. The new tv arrived in just a few days. I purchased a new 5 year plan also.

I love this program I feel good about my products being insured with Geek Squad

I like having the insurance protection on my devices to ensure quick, easy repairs or replacement if needed