Customer Ratings & Reviews

I normally stay away from the additional protection services on any products I purchase, but this one really saved my butt. I bought a floor model of a large screen high definition TV. Over time, I noticed thick lines on the screen and discoloration. It was most noticeable when there wasn't much action on the screen and if large areas pf solid colors were displayed. As it turned out, the LED screen was showing remnants of the demo mode screens that would run constantly in the store. The protection plan allowed me to get %100 of my purchase price back, providing it was spent at Best Buy. I ended up getting a new 55" TV.

Standard protection is a must to keep your quality items in Tip-Top shape.

The agents here are some of the most helpful computer folks I know. I do wish there was away to better communicating with these guys before I come to the store. If only for a brief 15-20 minutes conversation to see if problem can be resolved before bringing in and leaving with them. I have to have my computer to work and this would be of great help. Perhaps expand hours or have a virtual meetings scheduled all throughout the night. Your workers could choose for overtime or not answer and let some other person within the company say a 1000 miles away that would like the overtime. Make it easier and just ask for volunteers across the country and allow them to work out of there house for the calls that come in after hours. If that fails then I can ask my boss if I can leave it but that’s usually not the case.

[Employee of bestbuy] Great piece of mind protection for my new Sony Bravia 5!

Gives me the peace of mind just in case something were to happen

Great to have a warranty beyond the basic one . Price was good.

Excellent price for 5 years of protection against any situation

I love my TV and this be my second one and I going to get a larger for my family room

Excellent service and really gives you a peace of mind especially with big item purchases!

Great Service! Delivered on Time! Met my Expectations!

Hope I never need it but peace of mind if I do!!!!

Didn’t use this much but its helpful if you can get it

Geek squad is nice to have when it is needed. Havent needed it yet.

Very easy to receive I would buy again soon with np.

Excellent customer service. Very happy with our purchase. Will recommend.

I paid for this just because I know how my kid eels in the last TV I had he damaged it so I paid the money for five years and I think this is a good warranty. I recommend everybody to get it especially if you know how your kids are and they like to throw things and stuff like that. This is a must have for your TV you guys.

Very easy to use website and product variety was excellent. Prices were extremely competitive and offered price points that fit into my budget. Overall great experience.

Covers everything. When something stops working you give it to the geek squad and they hand you a gift card for the purchase amount. Easy as pie.

worth the extra piece of mind! i add protection to all my devices ive used it and it helps protect your purchase

The Geek squad protection is a must have to have on your most expensive items.