Customer Ratings & Reviews

Geek squad is always awesome! They are very polite and professional. They try their best to resolve any issues.

Have no complaints about my purchase. Got the macbook air just to use at home and for nothing heavy. Its been working good and hasn't failed me yet for what I use it for.

The agent diagnosed the issue and got me a replacement

Replacement rules are a joke! My Samsung 50” QLED TV started showing black lines at the bottom so naturally I called geek squad to troubleshoot. The Geek Squad guy (who was very nice) determined I was not at fault and that it was a quality control issue so the tv needed to get replaced. He got in touch with the “GEEK SQUAD EXHANGE SUPPORT TEAM” and facilitated the exchange process. When I followed up with the Geek Squad Exchange Support Team, I was initially assured by the representative that I would be refunded the amount that my tv was worth or at least an amount that was very close to the original price that I paid. THAT WASNT THE CASE! I was shortchanged over $120 short of the original price of my tv. I WAS LIVID because that is so illogical to me! I asked if my particular tv that would be getting replaced (50” samsung QLED) had depreciated since I purchased it last year. The representative said that the shortchanged refunded price was not due to depreciation. The reason was they use a moronic and flawed computer program that determines the comparable price to be refunded. Once my tv’s info was entered into this computer program, it turns out that my particular tv “doesnt exist anymore” so the next random tv with so called “matching specs” had to be chosen. Well this sucks because the tv chosen was $200 cheaper than my tv and didnt even have the same specs! That is not comparable or close to the original price like the rep assured me. So Im out over $120. AND CHECK THIS OUT! A newer version of my QLED tv WITH THE EXACT SAME SPECS is currently for sale now on Best Buy’s website. And guess what? It is exactly the same price I paid for my “nonexistent” model! THAT IS WHACK BEYOND COMPREHENSION! This is the last time I buy a tv from Best Buy because their contractual terms for replacements need to be completely REVISED! If your tv breaks & you choose this service plan, you better pray your particular tv still exists if it breaks. If not, you face being CHEATED OUT OF YOUR MONEY!

I always make sure to get geek squad protection with every item that has the option. Honestly the protection is the only reason I always buy from Best Buy.

Excellent purchase, especially when you buy something thats over $100

I would not purchase a new tv without the protection of geek squad.

Service protection is awesome they always handle everything I recommend it always anything over $100

I have never purchased a high dollar item without this protection. This paired with total support is a must.

This is a great service to have. I needed help with my tv and they took care of everything

Great Protection plan for Electronic devices. The best plan have for Oled Tv. Covers burns and more.

So far we haven’t had to use this offer except for the original setup questions we had while it was being setup.

I have had good experience with Geek Squad service plan in the past. This is why I bought it again.

I always get warranty on big purchases. Best Buy makes it easy to fix, repair, or replace my products. This gives me confidence that my TV will be covered until 2021.

I haven't had to use them yet for my TV, but they did put my car stereo in with speaker. Their work has fast and adequate.

I recently purchased a tv and wanted that extra piece of mind. My kids are using it with their playstation so its really being used. The protection is a plus.

Won’t know until I have to use it. Hopefully I never do.

Fantastic value for this Vizio 50” smart TV. Great color and clarity and just the right size for our den.

Geek squad is very knowledgeable about the products.

Great service from Tim in the magnolia room at the Merrillville Indiana best buy