Customer Ratings & Reviews

5-Year Standard Geek Squad Protection Overall rating* Excellent

I wouldn't buy an extended warranty anywhere else. This one is actually worth it

I am so grateful that I got this 5-year Best Buy geek squad because my TV started faltering after about 4 and 1/2 years and I called Best Buy and they replaced it immediately with a better TV

Great picture and tv for the price. Really impressed and enjoying it.

I have not needed them but they have been there for any questions i have.

I always put extended warranty on all of my electronical devices.

Never hurts to have if something goes wrong and the chat is great

Excellent! If I need assistance they will be available. I haven’t needed them yet but in past purchases I needed them.

Ive not ever had to use. The technicians are definitely full of great advice. Ready for any challenge given.

Customer service is so welcoming i actually felt safe

Awesome awesome and awesome!!! Yesssssssssssssssss

I got burned (pun intended) with my Sony A1E OLED with a couple burn ins in just owning it for 2 and a half years and didn’t have coverage. Upgraded to the LG GX OLED for my new XBOX Series X console and couldn’t be happier. I now have peace of mind knowing Geek Squad will protect from burn ins. I have used Geek Squad in the past for a product and the service is the best. No haggle or hassle. If you purchase a OLED tv I would highly recommend purchasing from Best Buy along with the geek squad protection. I purchased the 5 year plan. The cost was fair.

I like tv Quality of tv and imressive and espcellily i like service you provided

Totally worth it! Geek Squad made the process easy and stress-free when I needed help. Fast service, clear communication, and no surprise costs. It’s a great investment for keeping your tech protected. Highly recommend!

Best thing to purchase just in case of an accident, you are covered for 5 years.

The Geek Squad 2-yr protection flew by faster than expected. These geeks know how to get the job done in a timely fashion. The protection is neat with no visible wear in sight. The geeks won't have you waiting more than a couple of minutes if not too busy to assist you. It has been a while since purchasing my device but no major signs of wear and tear. The geek that serviced me was exceptional. I was very impressed with the customer service.

Hopefully I would not have to need them for anything with my TV but I wouldn't recommend this product yes

I purchased Geek Squad expert service for one of my products that i cant remember. I have not needed to use them as im pretty technologically savvy myself and can do most things by myself. I downloaded their phone protection app for my cell phone and i use that quite often to clean my phone, scan for any issues, and backup all of my phone data. The app is great by itself and easy to use. I would highly recommend.

Great service, great tv for the price, picture quality is bright and clear

I bought a Samsung TV in 2013. I extended my Geek Squad Protection plan before the 2 year mark expired. Thank goodness I did because the next year (2016) after extending the protection, a weird vertical line appeared on the TV screen. Called Geek Squad... so stressed out about it thinking the worst like they won't honor the protection, it's gonna take long to process a new TV, etc. They got somebody right away to look at the TV, told me it has to be replaced, got a call from corporate for pricing... my TV was $2,500.. 3 year depreciation later, they were willing to give me one for $1,500 either get a TV for that amount or pick a more expensive TV and they'll minus $1,500 from the expensive TV. I think it was fair. I didn't think I was jacked or anything. 3 years later, the TVs were more advanced and hi-tech. They gave me the pricing of what my tv with same specs would have cost in current times. I opted to get a more current version of Samsung TV (more expensive) and just pay the difference. Also got a 5 year protection plan this time around.