Customer Ratings & Reviews

Peace of mind from a stand up company….love Best Buy

Love the geek squad protection! It offers a full protection package and in my opinion it is better than the TotalTech. If you're buying a big ticket item like a TV or any appliance, ask the customer service to cancel your TotalTech from this item and add the geek squad warranty instead. Your TV installation will still be covered because of your active TotalTech. What I don't like about TotalTech is that you have to pay a deductible on certain things... this is like an insurance now...

Covers everything. When something stops working you give it to the geek squad and they hand you a gift card for the purchase amount. Easy as pie.

This protection is great for 2 years will recommend this to any of my friends

Good quality products but technology breaks so good to have backup

Almost 2 years ago, I purchased a 65" Sharp Roku TV from Best Buy. I'd never purchased an extended warranty before, but this time I did and now I'm glad. About a month before the warranty expired, pale streaks started showing up on my screen. I called Best Buy and they sent a technician out. The panel was going bad and they couldn't get a replacement, nor was the TV still offered. The technician gave me paperwork and told me to take it to my local store. Sure enough, they took care of me! I picked a new TV, paid just the difference in cost from the original, and a week later the new TV was delivered and the old one taken away. And yes, I bought the extended warranty for the new one.

I feel very safe with Geek Squad! They are very knowledgeable! Any problems , they fix!

Excellent quality picture. Perfect sound. Highly recommend this tv.

I believe the Geek Squad protection should start at the end of the original manufacturers warranty, not immediately. The way this one works, we are only getting one year instead of two years (the one I purchased). Not happy about that at all. During the original warranty, the manufacturer should send someone out to repair your TV.

This was a great buy. It works great. They always finds a way to satisfy the customer.

Geek squad never disappoints. They are able to fix jut about anything.

I always purchase the extended warranty with all my products at Best Buy. Geek Squad are alway professional, prompt and very knowledgeable when dealing with the issues I have had with my products. However the best thing about the warranty is the procedure for replacing repair or just providing you with an in store credit for replacement at the cost you paid for the product if they do not have a comparable replacement.

Agents were super helpful and friendly. Made the whole installation process smooth and efficient.

Peace of mind in case something goes south with my new Samsung TV

Excellent service and very sastified with this work

Excellent service! I would recommend. Very helpful!

It’s protecting your investment. Self explanatory and worth it

Bought this warranty for our TV. Thankfully we haven't used it yet but we have it if we do.

I will tell you right now I always recommend a five-year warranty when you buy a TV especially if you're a type of smart buyer that doesn't constantly buy like some Enthusiast or fomo having person. I

Awesome everything is fine and covered with geek squad