Customer Ratings & Reviews

I always purchase Geek Squad service protection when I make a qualifying purchase at Best Buy. The Geek Squad technicians are available for help at times that are convenient for my schedule, and when I need in home help, they are always courteous, professional and efficient. Big Box stores cannot match Best Buy's Geek Squad quality, so I highly recommend it for every purchase when available.

It is a stress relief to know that the TV is covered for 5 years.

In today's complex electronic world, I wanted the protection and a hassle-free way to deal with the problems we experience from time to time. I haven't had to use it yet, but it brings me comfort to know I can get help when I need it.

So, this is a little tricky for me. We love Geek Squad and my husband has an account as well. We had to purchase this GS Protection because we could not purchase our new TV and get the appropriate protections under my husbands account with GS. No matter how we tried to place the order under my husbands name, Best Buy could not get the full warranty to show up because my husband already had GS and it wouldn't allow the full warranty to kick in on the new TV??? So, the only way to get the full warranty was to purchase the TV in my name and also start a GS account in my name, and now we have two. Not terrible, but I think this is a little shady and there should be a workaround. Speaking with the GS reps that came out to deliver and install, they also agreed that this shouldn't have been an issue.

In my opinion geek squad replacement plans are gold. Last TV I had was a Samsung KS8500 and I loved that television. But unfortunately after a few years the screen started to go bad so I used this warranty and it gave me a lot of money to go towards my next TV purchase. Which was a Sony OLED. I've then purchased a warranty for that television as well because OLEDs can experience burn in. And fortunate for me this plan covers burn in. I'm hoping I never need to use it but if I do I know it's there and it's well worth it.

Ive not ever had to use. The technicians are definitely full of great advice. Ready for any challenge given.

The Geek Squad is wonderful. I had a stroke and needed help several times. They were great and walked me through to resolve any issue. I would never use my computer without knowing they were there to help.

Best Best Buy around I love this store and the employees are nice and friendly

Good protection plan to have for all electronic devices

It's great having the confidence of knowing my purchase is protected

Any time I have issues with any of my devices to do a warranty on them they always have it taken care of in a timely manor. Will continue to utilize this option with my future purchases

they know their stuff!!!! helped to get a virus out of my laptop

Hopefully I would not have to need them for anything with my TV but I wouldn't recommend this product yes

With how complicated tv’s are now I think this extra warranty gives great piece of mind

The price of the extended was worth it. Always love the warranty

Perfect size .... perfect sound...... picture is very nice and clear

Excellent service and really gives you a peace of mind especially with big item purchases!

Amazing! Service. Always quick and easy to file a claim.

Always recommend this you never know what could happen

Great protection program…would definitely recommend…..